Frequent black screen crashes when playing games through xbox app (part 3)

MrDonkey19 · Mar 23, 2023

Originally posted here: Frequent black screen crashes when playing games through xbox app - Microsoft Community.
Second post here: Frequent black screen crashes when playing games through xbox app - Microsoft Community

I recently upgraded my PC and since then I have had issues with xbox games crashing. The crashes happen at seemingly random times. When it crashes my monitor indicates that there is no signal on the DP cable, and changing to HDMI or another port does not fix it. Sometimes I still have audio indicating that I am still connected to the game, including voice chat from friends. It seems that the graphics driver is crashing entirely and cannot recover without a PC restart.

This only happens with games that I play through the xbox app. Specifically Sea of Thieves, Back 4 Blood, and Grounded. I have played other games through Steam with no issues, even when setting graphics to maximum values. I have tried uninstalling and reinstalling pretty much everything, including a full Windows reset.

This problem has come and gone a number of times with no explanation, but currently happens quite frequently. Playing Sea of Thieves I crashed after about 20 minutes, then again and again until I gave up trying to play. I have recorded the crash a few times using my phone and submitted a feedback ticket here: https://aka.ms/AAk1lb7. The video doesn't show anything other than what is described, but I'm happy to share it if that helps with debugging.

I am looking for any advice that will help narrow down the issue. I can enable logs or debug flags as needed. Right now my best guess is something to do with the GPU, but I need to know that it is faulty before I can try to replace it under warrenty.

:)

Geri M.

Hello MrDonkey19,

We appreciate for your patience and time here in Forums.

Since you have submitted feedback and other required information through private message, this case is now handled by our Technical Support teams. Kind keep an eye to your email and other contact information as they will communicate you anytime when they have updates to your case.

Thank you for posting Xbox Community Forum.

Have a great day ahead.

Sincerely

Xbox Forum Moderator

Microsoft Community

Geri M.

Hello MrDonkey19,

We appreciate for your patience and time.

May we ask if you have recorded the session of the game crashing and Black screen that you mentioned and attached it when submitting the bug?

We will be asking help from our technical support for more investigation. We are asking more information via private message. Kindly check and response it there and provide the Data's being ask.

We are looking forward to your response.

We will be glad to follow up and help you.

Sincerely,

Xbox Forum Moderator

Microsoft Community

MrDonkey19

Confirming that after resetting the Xbox app the problem still persists.

MrDonkey19

Sent information via private message. Please let me know if there is anything else that I can provide to help debug.

One additional point that might be related, but might not. When I play Hitman 3 through the xbox app I do not encounter the same issue. The game sometimes crashes randomly to desktop, but from what I read online that might be a semi-common issue. I have never had Hitman 3 crash in the same way that I have described in the above post.

Geri M.

Hello MrDonkey19,

Thank you for the information. We will further investigate this with our technical support. Once we have updates, we will inform you right away.

Sincerely,

Xbox Forum Moderator

Microsoft Community

Frequent black screen crashes when playing games through xbox app (part 3)