Freedom Rewards - Free Ride query

Campo · Oct 29, 2017

Hi,

By my reckoning I have played the following free-to-play games for at least 5 hours each this month:

Gems of War

World of Tanks

Pinball FX3

My reward page is showing 2 stamps, but the third is missing. I know there is a delay for the stamps to appear, but I just wanted to check that I have played the correct amount of time on valid titles, as it's not easy to check for oneself.

Thanks in advance for any help you can offer.

:)

CIDkidzPILLZ · Oct 29, 2017

Missing completion rewards for 'Freedom Rewards: FREE Ride'

Seem to have hit a snag with getting my Free Ride freedom rewards for Octobers Mission.

dansmudge135 · Oct 29, 2017

Rewards not coming through

I have a few pending rewards that have not come through at all though I have completed the task's. My last reward was said to be glitched/not working in some way so could you please look over all my offers and missions.

I have completed:

Microsoft Films and TV-Triple Feature

Microsoft Films and TV-Movie Marathon

Freedom Rewards-Free Pass

Freedom Rewards-Free Ride

Freedom Rewards-One-Two-FREE Punch

Without recognition or reward.

AwesomePossum50 · Oct 29, 2017

I'm wondering if you have to play the 5 hours after you check in or does it count what you've played before checking in, do you know?

XBLRewards8 · Nov 3, 2018

Hello Campo,

After reviewing your account, we have determined that Pinball FX3 is not punching due to not being on the current Free to Play list (Free to Play Games | Xbox). However, since
other pinball titles (like Pinball FX2) are on this list, this appears to be an oversight that we are working with another team to clear up. In the meanwhile, we will adjust you manually for this play time. You should see the offer complete shortly. Apologies
for the inconvenience.

AwesomePossum50, you must have your playtime after checking in to the offer. Playtime before checking in is not eligible.

XBLRewards8

Hello Campo,

After reviewing your account, we have determined that Pinball FX3 is not punching due to not being on the current Free to Play list (https://www.xbox.com/en-US/games/free-to-play). However, since
other pinball titles (like Pinball FX2) are on this list, this appears to be an oversight that we are working with another team to clear up. In the meanwhile, we will adjust you manually for this play time. You should see the offer complete shortly. Apologies
for the inconvenience.

AwesomePossum50, you must have your playtime after checking in to the offer. Playtime before checking in is not eligible.

AwesomePossum50

I'm wondering if you have to play the 5 hours after you check in or does it count what you've played before checking in, do you know?

XBLRewards8

Hello PandaBB,

As stated on the offer page, a full list of eligible free to play games can be found at (http://www.xbox.com/en-US/games/free-to-play?xr=shellna).

You can play the same game in the following months. For example, playing Warframe in December and again in January would be fine, and would award one punch.

Currently, you have played more than five hours in Fallout Shelter. Keep in mind that it can take our program up to 96 hours to receive and process new information, so any recent playtime would not yet have updated your FREEdom Rewards page.

XBLRewards8

Hello misterpopnfresh,

Since you have only played 4.63 hours in Gwent, you have not yet completed three games for this offer. Keep in mind that as stated in the FAQ, it takes up to 96 hours to receive recent activity, so if you have only recently played this title, we may not
have your full time played at the current moment.

misterpopnfresh

Will I get an email or some notification saying when support responds?

Freedom Rewards - Free Ride query