free to play mission question

Discus and support free to play mission question in XBoX Rewards & Social to solve the problem; I purchased content from pinball fx 3, but have now noticed that fx 2 is listed but not 3 on the games you can use for this punchcard. Is it true then... Discussion in 'XBoX Rewards & Social' started by ROBERTHENNING, Oct 22, 2017.

  1. free to play mission question


    I purchased content from pinball fx 3, but have now noticed that fx 2 is listed but not 3 on the games you can use for this punchcard. Is it true then that purchases inside of fx 3 will not count as my 10$ purchase has not shown up yet?

    thank you

    :)
     
    ROBERTHENNING, Oct 22, 2017
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    Free Ride Mission question

    Hello SSGojeta,

    We see that you received last month's gems on the 10th of January. You may have confused those Gems with this month's Gems, which only were placed recently.

    Regarding this month's FREE Ride, there was an issue with FREEdom that was resolved on Friday (the 9th). We see that this offer is now completed and pending in your account. The all caps "DIFFERENT" is just to alert you that the time must come from separate
    titles, not all in one title.

    As you request, we will not lock this thread, but cannot guarantee a prompt response. We lock threads since they can become moved around in periods of heavy traffic and users have issues finding them again.
     
    XBLRewards8, Oct 22, 2017
    #2
  3. XBLRewards3
    XBLRewards3 Guest
    Free Ride mission question

    Hi theunit. To answer your question from a different thread. Here are the play times we have for you:

    Adventure Pop 1:39

    Crossout 0:04

    Fallout Shelter 6:09 (there is currently an issue with this game and tracking it's usage)

    Frozen Free Fall 2:44

    Pinball Arcade 0:04

    Pinball FX2 0:37

    Pinball FX3 3:00

    Powerstar Golf 6:48

    Prominence Poker 3:45

    We are investigating the usage discrepancies and are going to be manual adjusting awarding until this is fixed. Sorry for the troubles and thanks for your patience.
     
    XBLRewards3, Oct 22, 2017
    #3
  4. Smwutches
    Smwutches Guest

    free to play mission question

    You'll want to post in the support section of this forum in order for support to look into it.
     
    Smwutches, Oct 22, 2017
    #4
  5. Smwutches Win User

    free to play mission question

    You'll want to post in the support section of this forum in order for support to look into it.
  6. theunit1982 Win User

    Free Ride mission question

    Hi theunit. To answer your question from a different thread. Here are the play times we have for you:

    Adventure Pop 1:39

    Crossout 0:04

    Fallout Shelter 6:09 (there is currently an issue with this game and tracking it's usage)

    Frozen Free Fall 2:44

    Pinball Arcade 0:04

    Pinball FX2 0:37

    Pinball FX3 3:00

    Powerstar Golf 6:48

    Prominence Poker 3:45

    We are investigating the usage discrepancies and are going to be manual adjusting awarding until this is fixed. Sorry for the troubles and thanks for your patience.
    Thanks for the response.

    I have prominence poker down as over 6 hours and frozen free fall at higher than you have stated.

    Is this possibly because I have played these games in the past before this offer? Does the 5 hours in total have to be solely done in October. This may explain the difference in these 2.
  7. theunit1982 Win User

    Free Ride mission question

    Hello ,

    Apologies for the inconvenience. We are currently investigating with our web and platform teams to see why you have not been awarding progress for this offer. We'll update this thread once we know more.

    Do we know how long this will take to look into?

    The Xbox LIVE Rewards forum staff check in on the forums Monday-Friday, so they won't be able to provide further details until at least tomorrow.
    Still no reply? This is very frustrating!
  8. Mountain Dew Win User

    Free Ride mission question

    Hopefully this helps a bit on understanding how the offer works (as I have no way to look into the backend for the progress the staff are looking into) :)

    FREE Ride:

    Earn 1,000 Rewards Credits and 2 MyVIP Gems every month by playing 3 DIFFERENT Free to Play titles featured in the Xbox Store for 5 hours each over the course of the month. That’s a total of 15 hours of playtime total, and if you do not meet the
    5-hour playtime requirement for each of the 3 games, you will not earn your Reward.
    You must first opt-in on the main FREEdom home page to participate in the FREE Ride offer. This offer resets on a monthly basis, with the offer period starting at 00:00 UTC on the first day of the month and ending at 23:59 UTC on the last day of the
    month.

    Thanks for the effort but I have already read that about 5 times over and it still does not explain my original question. It's been 2 days now since I did over the 5 hours and nothing still showing on my rewards account under the missions section. I hope
    I have not wasted my time.
    Ah ok. My misunderstanding then. I thought you were also seeking clarity on how the time is counted.
  9. theunit1982 Win User

    Free Ride mission question

    Hopefully this helps a bit on understanding how the offer works (as I have no way to look into the backend for the progress the staff are looking into) :)

    FREE Ride:

    Earn 1,000 Rewards Credits and 2 MyVIP Gems every month by playing 3 DIFFERENT Free to Play titles featured in the Xbox Store for 5 hours each over the course of the month. That’s a total of 15 hours of playtime total, and if you do
    not meet the 5-hour playtime requirement for each of the 3 games, you will not earn your Reward.
    You must first opt-in on the main FREEdom home page to participate in the FREE Ride offer. This offer resets on a monthly basis, with the offer period starting at 00:00 UTC on the first day of the month and ending at 23:59 UTC on
    the last day of the month.
    Thanks for the effort but I have already read that about 5 times over and it still does not explain my original question. It's been 2 days now since I did over the 5 hours and nothing still showing on my rewards account under the missions section. I hope
    I have not wasted my time.
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