FREE Pass Spend at least $30. FREEquent Player/ made the purchases

Hello Shadowsofpast,

Apologies for the inconvenience. After investigating your account, it appears that there was an issue with this title that has now been resolved. We will manual adjust your account for completion of FREE pass and the first month of FREEquent. You should
see these changes by the end of next week.

Hello DoG Darkness,

Regarding your subscriptions, we see that your subscriptions were accurately Rewarded before and after your gap in service that began following your 3 month subscription in May 2012 and ended after your one month subscription in April 2013.

Regarding your purchases, it looks like we missed your purchases in November that would have completed the FREE pass offer in that month, and the FREEquent player offer for that 3 month span. This was due to the initial version of the offer only awarding
purchases made off the Microsoft store page for the game as a "top add-on". We have since worked with our partners for this offer to include most consumable purchases for these games, which is why those purchases are being accurately Rewarded in this iteration
of the offer. We will adjust your past purchases for completion of those offers.

For your purchases in the new FREEdom Rewards offer, you did not complete FREE pass in the past two months since your total spending was beneath 31.80 CAD. Since game consumables are not eligible for MyVIP, the FREEdom Rewards offer is the only way to earn
Credits for those purchases.

You should see the Credits pending for November's FREE pass and the previous FREEquent player offer by the end of next week. Apologies for the inconvenience.

Hello Shadowsofpast,

Apologies for the inconvenience. We will adjust your account to reflect your purchases. You should see this change by the end of next week.

Hello KevEmo,

As Smwutches says, in-game consumables are not eligible for Rewards unless as part of a special offer. For example, your purchases have successfully gone to the FREE PASS and FREEquent Player offers in the current FREEdom Rewards offer located on the MyMissions
page. However, pre-orders, in-game consumables, and subscriptions, are not eligible for MyVIP, and will not award MyVIP payback or progress.

Hello LittleMissee,

Apologies for the inconvenience. Thanks for bringing this to our attention. Using your purchase information, we were able to identify an error with the 1, 2, FREE portion of FREEdom Rewards, and are working on deploying a hotfix ASAP. You received the correct
awarding for FREE pass and FREEquent (you can only get one punch on FREEquent per month). We'll update this thread when we can confirm this hotfix has resolved this issue!