FREE Pass and FREEquent Player Awards cannot go through

Hello jUsTiN CaT,

Apologies for the inconvenience. We will adjust your account for these purchases. While your more recent June purchase should be awarded shortly, your April and May purchases will require a manual adjustment, and should appear by the end of next week, at
the latest.

Hello jUsTiN CaT,

Apologies for the inconvenience. While your January Team USA purchase went through, the other two products were only recently added to that game, and were therefore not being tracked. We have adjusted those purchases, and completed your FREE pass offer this
month (as well as one punch on 1, 2, FREE), and completed your FREEquent punches from last month and this month. These changes should appear shortly.

Hello KevEmo,

As Smwutches says, in-game consumables are not eligible for Rewards unless as part of a special offer. For example, your purchases have successfully gone to the FREE PASS and FREEquent Player offers in the current FREEdom Rewards offer located on the MyMissions
page. However, pre-orders, in-game consumables, and subscriptions, are not eligible for MyVIP, and will not award MyVIP payback or progress.

Hello Lavindathar,

As it says on the mission page, the FREEquent Player offer rewards "2,000 Rewards Credits every three months", so it will only award 2000.

Once you complete that offer in the third month, the offer will be marked as completed, and the Credits should show as pending in your account, as normal.

Your purchase completed the FREE pass offer since it was over £18.

Hello LittleMissee,

Apologies for the inconvenience. Thanks for bringing this to our attention. Using your purchase information, we were able to identify an error with the 1, 2, FREE portion of FREEdom Rewards, and are working on deploying a hotfix ASAP. You received the correct
awarding for FREE pass and FREEquent (you can only get one punch on FREEquent per month). We'll update this thread when we can confirm this hotfix has resolved this issue!