Free Month Offer

Hi, my Dashboard is offering me a free month trial but I'm not able to redeem it on my Xbox. When I tried to click next it doesn't proceed. I tried redeeming this on xbox.com (the offer isn't visible unless I sign in) but I have the same problem. How do
I redeem this?

:)

 

Anyone not buy certain games in hopes

they will be free later this year or next

Like Hand of Fate. I made the mistake 2 years ago buying Magic Gathering and a few months later it was free for a month.

Anyone think a game like Resident Evil could offered as a free game for Gold users for a month?

Any games you guys holding off on in hopes it will be free?

 

Xbox live free month offer

I tried both of the ways to fix this, but they didn't work. The error code 80070057. I'm thinking I need a credit card, nut I do not have one.

 

Hey there, SHRAPNEL 89!

I'm sorry to see any issues trying to take advantage of this promotion! These are generally targeted and not for everyone. To help you out, I will need pictures of the promotion on your dashboard being advertised with your gamertag visible. In addition to
that, I will need images or a video of what happens when you attempt to redeem it. The video would need to be uploaded to a file sharing site like
OneDrive to share here.

It will be helpful to see the promotion from the website, too, however we'll want to dig into the console promotion first.

I look forward to working with you!

--------------------------------------



Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.

 

Hi Misses Quinzel,

Thank you for getting back to me.

Here's what it looks like going from my dashboard. Essentially, it asks me to provide a payment method, then loops back to the beginning.

1. https://1drv.ms/i/s!AsN5eYlbfkfiiEhAKh0yJ69BA9PJ

2. https://1drv.ms/i/s!AsN5eYlbfkfiiEfXEpJcEQG-zVQl

3. https://1drv.ms/i/s!AsN5eYlbfkfiiEn_XiNW0317rrZe

4. https://1drv.ms/i/s!AsN5eYlbfkfiiEuXHegw6ffybgds (note that I already have a payment method on file.)

5. https://1drv.ms/i/s!AsN5eYlbfkfiiE7kqvkjrUkbqJUY (I try to add another since it's the only option.)

6. https://1drv.ms/i/s!AsN5eYlbfkfiiEw2pL2nbwB2KomH

I have the same problem on xbox.com. I enter payment info and it loops back to asking for payment info.

1. https://1drv.ms/i/s!AsN5eYlbfkfiiEPmisctwHLQxqG8

2. https://1drv.ms/i/s!AsN5eYlbfkfiiETS5C1Qnb64zyky

3. https://1drv.ms/i/s!AsN5eYlbfkfiiEY-QR9jBadkcd4Z

4. https://1drv.ms/i/s!AsN5eYlbfkfiiEIlHrUt2EUU4PMA

Thanks!

 

Much appreciated, SHRAPNEL!

It looks like the system isn't recognizing that you have a payment option on your account, if you do indeed have one. When you head over to our
Commerce site, do you see any you've added there? If not,
contact us via phone or chat to see if they can help out.

If they are unable to, let me know. We'll see what next steps we can take to help out after that.

--------------------------------------



Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.

 

Hi Misses Quinzel,

Yes, the Commerce site lists both my credit card and paypal.

I initially tried an online chat, but they said they couldn't help and I'd have to use the promotions forum.

Thanks!

 

I appreciate you confirming for me!

I would like to get this passed on to the team that works on Gold offers, however I am unable to open your screenshots now. Have they been removed or marked as private? If you could help out, I need to ensure those links work so that the team can see that
you're seeing this on your dashboard while signed in.

 

I haven't made any changes to the files. I'm able to open them on other devices and computers.

 

Of course they are working fine now. Multiple computers here were just timing out on it here.

One thing I noticed is that there's a Terms & conditions option in
this screenshot. Can you click on that button and get me one last screenshot of those listed clearly? This will be something required for the team that will look into this. I deeply apologize for not noticing this last week. >.<

 

Here are the terms

https://1drv.ms/i/s!AsN5eYlbfkfiiFSmJ-luY9aphA2e

 

You are the best! Thanks so much for meeting my ridiculous requests. I'll shoot this off to the right people and let you know what I find out!

 

Hey there SHRAPNEL,

I wanted to follow up for Misses Quinzel, we heard back from the team and they took a look at a couple things on our side. They said that things might be working as intended now. Would you be able to check your console and see if you're able to see the free
one month trial? If you see the trial, can you let us know if it lets you obtain it? Thanks so much! Keep us posted on what you find out.

_______________________________________________________



Xbox Forums Staff





Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement
issues? Check our sticky HERE for the best info.

 

Hey Miss Share Bear!

Yup, everything works now. Thanks for all the help!

 

Thanks for confirming for us, SHRAPNEL! Please do let us know if you have any other concerns.