Free Game Download Code

Hello -

I was instructed by one of your agents that you could help me. I purchased an Xbox One X from Costco on December 27th and the product didn’t have a download code for the free bonus game. I scoured the box and all of the manuals but it wasn’t there. If possible,
I am hoping you can send me a download code for the game. Thanks!

Brian



:)

 

Faulty kinect and now console in the first 2 weeks of ownership!

Have you got your console back yet?
They said that all consoles with disc drive faults will be returned with a code to download a free game so you should get at least that.
I argued further and stated that if I use that code to replace my damaged disc then I've not got a free game and that I should get 2 codes. They agreed pretty easily and sent a code for Forza 5 which I redeemed on Xbox.com. I assume I just download it when I get my console back. Think I'll get Zoo Tycoon for the kids with the other code as they loved playing with the demo.

 

20 extra songs download code

this is 20 free downloads right?

If so - where do I get this code to enter? Is it on the manual?

 

Since this was a physical bundle purchase, you would need to contact Costco for assistance.

 

I have contacted Costco and they have no idea where it is. When I called Microsoft they said it’s supposed to be inside the box, but it isn’t so I was directed here.

 

Support in this forum can only assist with promotions from the console dashboard. You would need to work with Costco for an exchange.

 

Thanks, but it was Microsoft customer service that told me to post here and within 24 hours if get help.

 

Unfortunately phone and chat support are known for giving incorrect information when it comes to something they do not handle directly.

 

As Smwutches had stated, you would need to reach out to the retailer you purchased from for further assistance and to see if they were a participating retailer for this promotion. We hope this helps.