Fraudulent subscription continues to be billed to my credit card

Discus and support Fraudulent subscription continues to be billed to my credit card in XBoX Sales and Promo to solve the problem; Our credit card was hacked in January. We took care of large charges but the thief has several microsoft subscriptions (XBOX, etc) which continue to be... Discussion in 'XBoX Sales and Promo' started by Silasong, May 21, 2021.

  1. Silasong
    Silasong Guest

    Fraudulent subscription continues to be billed to my credit card


    Our credit card was hacked in January. We took care of large charges but the thief has several microsoft subscriptions (XBOX, etc) which continue to be charged to our card because the credit card company considers it a 'repeat purchase' and updates our credit card number to microsoft. The only microsoft purchase we make or have ever made has been for Office. We can't 'cancel' the xbox subscription because it isn't in our name so we have no way of tracking down the subscription.....

    Help!

    :)
     
    Silasong, May 21, 2021
    #1
  2. XBF Mohammed C Win User

    Fraudulent subscription continues to be billed to my credit card

  3. Da Wife Said No Win User

    XBOX Gold renewal

    Once you get to the point that money is owed, you have to call billing support. This happened to me when my credit card company flagged the charge as fraudulent. Credit card was good. Just had to call to grt card charged again.
  4. hectic Xx Win User

    CANNOT CANCEL AUTO RENEWAL via BROWSER

    also, my credit card on record is EXPIRED, and somehow, they continue to charge my NEW credit card with billing! how do they even know what my information is??
  5. Sydney2008 Win User

    Ongoing fraudulent Microsoft XBox charges on my VISA credit card

    Capital One is reporting fraud and continues to reverse all charges from MicrosoftXBox. The problem is that whenever they issue me a new card, the charges just continue onto the next one. And MicrosoftXBox seems to not be able to find ANY info when given
    the various credit card numbers that were used by someone to charge fraudulently. So I have deactivated my latest card and will not replace it.
  6. Klokkwork Win User

    My xbox live gold renewed with an expired credit card without money

    You'll need to contact Xbox Customer Support by phone to handle any billing issues like this. If you live in the US, you can call them at
    1-800-469-9269 (1-800-4-MY-XBOX) between 6:00am PST - 1:00am PST, 7 days a week.

    Many banks and credit card companies allow subscriptions to continue on an expired card as a convenience, so you don't have to sweep through all services, updating your credit card with everyone all at once. You cannot use an expired credit card to make new
    purchases, or change your subscription or purchase a new subscription. This only lets you continue the subscription you set up prior to expiration.
Thema:

Fraudulent subscription continues to be billed to my credit card

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