Fraudulent purchases.. how do I get my money back??

Hello, Art. I’m Arturo.

I’m sorry to hear your payment method has been used to purchase content without your authorization. However, I’ll be glad to provide some assistance with your inquiry today.

Would I know if the purchased you were charged for appear in your Microsoft account order history?
https://account.microsoft.com/billing/orders

In case you have more than one email addresses in your possession, please review the order history with each one.

You would need to speak with the Billing team at Phone Support to discuss your options regarding this.

support.xbox.com/contact-us

Hi there!

Please confirm on your account subscription page here https://account.microsoft.com/services if it's currently active then go to your order history https://account.microsoft.com/billing/orders if you see the recent payment.

You may try to cancel it and see if you could get an automatic refund. If not, you can request manually through this form https://support.xbox.com/forms/request-a-refund

HI There,

I'm sorry for everything that you're going through but we as ambassadors can't really help you in that department other then pointing you in the direction of support.

Link: https://support.xbox.com/en-CA/contact-us#2

Awesome thanks, that’s helpful. On the website, it already says my request was denied as the person behind the support email didn’t really care to further help. I will try contact them personally/request a callback.