fraud transactions,

Hi. My name is Brilliant, an independent advisor, happy to assist you today.

If you were able to access your account to request a refund, that is a plus. Here are a few things you can look at:
1. Check your bank statement. If the charge is not from Microsoft, contact your bank for assistance with where the charge comes from.

2. Check your order history on account.microsoft.com. Select "Payment and billing" -> "Order history". Compare your purchase to the charge in question. If you cannot find the charge in your order history, check if anyone you know might not have used your card with another Microsoft account. Check the order history for each Microsoft account connected to yours.

3. If you think your Microsoft account has been compromised, change your password and Select "Advanced security options" to sign out everywhere.

4. If you believe someone has your access to your payment info, contact your bank and change your payment info on your Microsoft accounts.

For more details on how to follow the above steps in investigating a billing charge, kindly use the following link: https://support.microsoft.com/accou...icrosoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

I hope this helps resolves your issue.

Same thing happened to me. Lost 4,880 points to this. Opened a case yesterday.

It can take 48 hours before a billing lock is unlocked

Suggestion buy block amount not small transactions

Too many small transactions can lead to a fraud lock on your card side

You can report the transactions to your bank or credit card as suspected fraud.

what were the transactions for, just game pass? Go into your subscriptions and see if your game pass was extended. Did you bother to ask your son if he knows anything about the transactions?

@yeahlong - It's recommended that you purchase as many points as you'd like in one transaction. This is a limit that is put in place to limit fraud. You should be able to make another Microsoft Points transaction within the next 24-48 hours.