forza purchase

Hi Max! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your welcome pack purchase.

If I may ask, are you playing the game on a Windows PC or Xbox console?

Since you have confirmed that the transaction is successful from your order history and if you're playing the game on an Xbox console, kindly try to perform the following workarounds according to the official Xbox website: https://support.xbox.com/en-US/help/games-apps/troubleshooting/game-issues-solution

Note: The solution to this issue may take a lot of steps.

"Remove your account, power cycle, and re-add your account:

Here's how to remove your account:

> Press the Xbox button  to open the guide.
> Select Profile & system > Settings > Account > Remove accounts.
> Select the account that you want to remove, and then select Remove to confirm.

Power Cycle:

> Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

> Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

Then re-add your account.

Press the Xbox button  to open the guide.
Select Profile & System > Add or switch > Add new.
Enter the email address for the Microsoft account that you want to add, and then select Enter.

Note: Make sure that you do not select Get a new account unless you want to create a new Microsoft account.

Enter the password for your Microsoft account, and then select Enter.
Review the Microsoft Service Agreement and Privacy Statement, and then select I Accept.
Follow the steps to configure your Sign-In, security & PIN preferences to finish adding your profile to the console."

If it still doesn't show up in-game, try to wait at least 24 hours to have it reflected on your account.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

I made the purchase for the Forza Horizon 3 & Forza Motorsport 6 bundle when it was on sale for $54.99 before taxes. That was on May 6th, and it was also my first purchase of last month.

I made the purchase for the Forza Horizon 3 & Forza Motorsport 6 bundle when it was on sale for $54.99 before taxes. That was on May 6th, and it was also my first purchase of last month.

I purchased the Forza Hot Wheels but it only loads Forza Horizon? How do you get the Hot Wheels game?

You may have purchased the Forza under that account or if you have an Xbox game pass under that account, Forza is included on the catalog.