Forza Motorsport 5 won't install.

So here is some clarification on the forza issue. They game isn't unplayable here a link to the info

IGN Article - Forza Motorsport 5 Install, Offline Details Clarified

m.ign.com/.../forza-motorsport-5-install-offline-details-clarified

Forza Motorsport 5 was delisted from the store a couple of years back, the only way to get it is if it is in your ready to install section. Or getting it from this link.

https://www.microsoft.com/p/forza-motorsport-5/bqlk685tm311?activetab=pivotverviewtab

"In some countries, Microsoft offers an Advanced Exchange Service ("STA"), where you may receive a device before sending yours to Microsoft for repair, under certain conditions. If your Microsoft Device qualifies, Microsoft will ship a replacement device (the "Advanced Exchange Device") to your designated location when you request covered warranty service. You must ship the genuine device to Microsoft within fourteen (14) days from the date Microsoft ships the advanced exchange device. By choosing to add the STA to your covered warranty service request, you AGREE to the following terms:

Your Microsoft Device does not qualify for STA if it is damaged and/or is not covered under the warranty and Microsoft Manufacturer's Hardware Limited Warranty Agreement, Extended Hardware Service plan, or Microsoft Complete plan, as applicable.

The Advance Exchange Device will be delivered to you in a box with a prepaid shipping label.

You must use this label to return the Microsoft Device for which you received the Advance Exchange Device and for which you are requesting warranty service. You must ship the original device to Microsoft in the same box within 14 days of the date Microsoft ships the Early Exchange Device.

To ensure that the genuine Microsoft Device is returned, Microsoft may ask you to provide us with a valid credit card number. In that case, YOUR CREDIT CARD WILL NOT BE CHARGED if you return the genuine Microsoft Device (with the serial number provided) within 14 days of the date Microsoft ships the Early Exchange Device.

You will be paid the cost of the Early Exchange Device and a handling fee equal to the current MSRP of the Early Exchange Device if: (1) Microsoft does not receive the genuine Microsoft Device within 14 days of the date the Microsoft sends you the Advanced Exchange Device as directed by the carrier's control system; (2) The Microsoft Device is not under warranty; and/or (3) the Microsoft Device is excluded from warranty or service. If Microsoft asked for your credit card number, IT WILL BE CHARGED FOR THESE FEES AUTOMATICALLY.

If in doubt, contact Microsoft Support."

If this is the case, you can request an exchange even with Microsoft

It was a brand new SEALED copy of the game that I got from Amazon at the same time as the console.