Forza Horizont 5

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this JadwigaG

Sorry to hear that you've lost the progress for this game.

If you're using the correct account and everything, In these situations the Forza team can assist you on this one, for this please follow the steps on this article and then contact them as advised there at the end:
https://support.forzamotorsport.net/hc/en-us/ar...

Hopefully everything will be stable and working normally in a few days.

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. I believe this is a BUG, ​​maybe due to server response time, you will probably get the items after a while, maybe after the game launch on the 9th, most of the bugs will have hopefully been fixed.

Below is a list of issues recognized by the game developer, they are already working to resolve all known issues.

https://support.forzamotorsport.net/hc/en-us/ar...

*Thank you in advance for contacting, I hope this can help you.

Forza Horizont 4

Battlefield V

Red Dead Redemption 2

I recently bought it as well for my pc. I see it in the Microsoft store, so if you are playing on PC you should be able to see it there. If not, you could try and look in the Xbox version of the store and go to the game itself.

Hope this help! Merry Christmas!!