Forza Horizon 5 multiplayer issue (account related)

RaduZabet · Nov 20, 2021

When I join a friend the convoy just sits in a never ending loading, cannot join horizon life (when I click on the horizon life on the right bottom corner, a loading wheel appears for 1 second then nothing is happening) , when clicking on the friends/players I get a connection error, cannot participate in the horizon arcade (because I cannot see it on the map and cannot join horizon life) and also when I launch the game I get a notification that my graphic card driver is not up to date, even though it is. I don't have a network problem. I checked before this ticket, there is nothing wrong with my Xbox Networking. Also, this morning I discovered something. It is not a problem from my internet or a game bug. It's an account problem. Let me explain. This morning I made a new Microsoft account and bought the Xbox game pass, and switched accounts. All the multiplayer features were working just fine from the other account. After that I reinstalled the game from my main account in the standard version (until then I had the premium version installed) and the multiplayer still did not work. I can play with friends from my other account with game pass, but I can't play from my main account with premium edition purchased. I found some fixes online regarding DNS server, but none of these worked. I tried entering these commands in cmd in windows: Ipconfig/flushdns, Ipconfig/registerdns, Ipconfig/release, Ipconfig/renew, Netsh Winsock Reset , restarted the pc and it's still not working. I connected back to the new account, reinstalled the game from game pass and the multiplayer is working. So it is not a hardware problem or a network problem, it's something with my account.

If there is any fix that you can think of, please let me know.

Thank you!

:)

RaduZabet

Hello Tali,

So I have the game pass and the premium edition on Microsoft store. And the game is not refundable too much time has past.

Unfortunately I don't have it on stem...

-Radu

Jesse E'

To get a refund, please go here and copy the the order number https://account.microsoft.com/billing/orders/

Then use it to fill out this form https://support.xbox.com/en-GB/forms/request-a-...

After submitting, wait for an email on the status of your refund. You should get one within 24 hours and if your request is approved, you'll get your money back soon after. Refunds are processed in 3 - 5 days.

Jesse E'

Then, I'm afraid there's nothing else that can be done until they look into it. Apologies for the inconvenience

RaduZabet

I don't know what to do man, I spend 100 euros on a multiplayer game I can't even play...

RaduZabet

"I assume you mean the little loading circle next to the name keeps spinning when in a convoy" Yes and cannot see him in freeroam.

Also I can participate in races when convoy leader starts, but still is not enjoyable for me to just do races with them. The fact that on a new account I can play and on my main I cannot, ruins the experience and in FH4 I did not had any multiplayer issues...

The problem is that on internet I did not find anybody complain about the problem I have (with the account) and that makes me feel like I lost my hope for this game because I will never be able to play it 100%.

Forza Horizon 5 multiplayer issue (account related)