Forza Horizon 5 doesn't work on my PC

Forza Horizon 5 will not install on PC. Error code. Microsoft store doesn't work either. Xbox app, doesn't work. Tried all options given from "fix here" nothing works.

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.





Thank you for understanding.

Hello Louwrie Badenhorst,



Welcome to the Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well. I can see that you are having difficulties with FH5. Let me see how I can assist you with this concern.





We will first do our research so we can give you concrete answers about what is causing the problem.

However, we’d like to know more about it in details so that we can provide a more accurate resolution for you. To start, please provide us information/answer on the following questions:

• Current version and edition of Windows Installed? (Search for WINVER in Windows search to see this)
  
• Xbox app and Gaming services version?
  
  • Xbox app > select Profile picture > Settings > About.
    
• What troubleshooting steps have you done?
  
• Was this working before?
  
• Recent activity or changes made before the issue appeared?
  

So far, from the details you provided, you can try the following steps and let us know the result. You can just skip those you have done already.



Restart your deviceAs basic as this is, a simple restart can set many things right.

Make sure Windows is up to date

1. Press the Start button on the taskbar, type settings, and then select Settings.
   
2. On Windows 10, select Update & Security. On Windows 11, select Windows Update.
   
3. On the Windows Update page, select Check for updates to see if any updates are available for your device.
   
4. Once the updates have downloaded, select Install now to start the installation.
   
5. Following installation, we recommend that you restart your device so that the latest updates can take effect.
   

For more info, go to:

Windows Update

Make sure both the Xbox and Gaming Services apps are up to date

1. Press the Start button on the taskbar, type store, and open the Microsoft Store app.
   
2. Select Library.
   
3. Under Updates & downloads, check if there are any updates available for the Xbox app or Gaming Services app. If an update is available, select Update.
   

Make sure the game is up to date

1. Open the Xbox app for Windows.
   
2. In My Library, select the game title.
   
3. Select the More options (…) button and choose Manage.
   
4. Select Files and then Check for updates.
   

Make sure you’re signed in to the Xbox app and the Store with the same accountWhen you open the Xbox app on your device, be sure you sign in to the app using your own Xbox account. You may also need to be signed in to the Store (xbox.com) in order to play a purchased game.

To make sure your permissions for the game can be validated, be sure to sign in to both the Store and the Xbox app using the same account that was used to purchase the game.

For help with signing in, go to:

Sign in to Xbox

Repair the game

1. Open the Xbox app for Windows.
   
2. In My Library, select the game title.
   
3. Select the More options (…) button and choose Manage.
   
4. Select Files and then Verify and repair.
   

Remove and reinstall Gaming ServicesReinstall the Gaming Services app on your Windows 10/11 device:

1. Select the Search icon on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator.
   
2. In Windows PowerShell, type the following command and press Enter:
   
   get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
   
3. In the same window, type the following command and press Enter:
   
   start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
   
4. Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.
   
5. Restart your device and try to install the game again.
   

Uninstall and reinstall the gameIf you're having trouble getting a game to play, uninstalling and then reinstalling the game might help. Occasionally, game files may get corrupted or altered, especially if you've had a malware problem or are running a game modification on your device.

Some games can even repair the original files without you having to remove the game completely. However, if you installed the game from the Microsoft Store, you'll only be able to completely uninstall and reinstall the game. For more info, follow the steps in:

How to install and uninstall a PC game on a Windows device

This method is found on this article: Troubleshoot issues with the Xbox app for Windows | Xbox Support

Additional troubleshooting steps that may help:

Troubleshoot gameplay, performance, and stability issues on a Windows device | Xbox Support

Game freezes or stops responding on a Windows device | Xbox Support

Also make sure you follow the troubleshooting steps provided by Forza Support Team on the link below

My Game is Not Launching or is Crashing on PC – Forza Support (forzamotorsport.net)



Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.

Yes. Other games are OK.

Forza horizon 4 is OK too. But I bought it.

And Forza horizon 5 uses Game Pass.

I can start Forza 5 on my PC, can not start on Xbox serious S.

Hi YennZo,

Thank you for posting Xbox Community Forum. We hope that you are doing well.

We appreciate for your time and effort and understand the inconvenience caused. Let us check on this together and sort this out to assist you

Normally this issue comes up with network or PC specs compatibility with the games. We know that you have research a lot online, but we can start by providing you some articles for troubleshooting and some items to consider on Steam Forza 5.

Kindly visit the links below.

• Forza Horizon 5 PC Specs – Forza Support (forzamotorsport.net)
  
• Forza Horizon 5 – Forza Support (forzamotorsport.net)
  
• Latest Forza Horizon/Forza Horizon 5 topics - Official Forza Community Forums
  
• Forza Horizon (@ForzaHorizon) / Twitter
  

We hope it worked for you. If not, please reply back to this forum to let us know.

We will be glad to follow up and help you.



Sincerely,



Xbox Forum Moderator

Microsoft Community