Forza Horizon 5 can't sync cloud saves

Hi Jojohd3, my name is Jose, and I would be happy to help.

I'm very sorry to hear about your loss of progress in Forza Horizon 5. It appears your save data has been lost or corrupted.

There are a few things you can try to regain your progress:

Check if you have a backup of your saved data. If you saved your save data to a cloud storage service, such as OneDrive or Xbox Cloud Gaming, you can try to restore it.

Try syncing your saved data with the cloud. Forza Horizon 5 saves save data to the cloud automatically, but there may be an issue with syncing. To try syncing your saved data, open the Settings app on your Xbox and follow these steps:

1. Select Games & apps.
2. Select Games.
3. Select Forza Horizon 5.
4. Select Options.
5. Select Sync Saved Data.

If you've tried all of these steps and still can't recover your progress, you can contact Forza Horizon 5 support for help.

Here are some tips to help you regain your progress:

1. Be patient. The troubleshooting process may take some time.

2. Be persistent. Don't give up if you don't get an immediate response.

3. Provide as much information as you can. This will help support investigate your issue.

I hope this helps you regain your progress in Forza Horizon 5.
Jose

Your save is gone i'm afraid.

For some reason Forza 5/Horizon 2 sometimes have an issue syncing with the cloud server,will get to 99% & fail.

If you had tried to sync it again it would of synced properly or given you the option to use an older save.

I feel your pain,i lost a save with about 150 hours worth of gameplay on Forza 5

Hello Dmitrijs, I'm happy to know that you're able to play again Forza Horizon 5. Probably was just a matter of time

If you need assistance in the future, you can always create a new post urple_heart:
Have a good day for now!

Forza Horizon 5 Micorosoft Store version

From MS store I downloaded only FH5.

PC is connected only with a internet cable. I tried to disconnect internet cable from PC and some manipulations like exiting from microsoft store account, making restart.

Update...

Hmm, don't know what happened but the game loaded the cloud data finally and i'm back in the game.

Hello Dmitrijs, this is Manuela!. I'm an Independent Advisor and community user like you ready to assist with this.
Not a Microsoft employee.

I'm sorry to hear you're having trouble when trying to sync your progress in Forza Horizon 5. Let's try to sort this out, but before that please tell me:

Is this happening only with Forza Horizon 5?
Are you playing the version available on the Xbox app/Microsoft store or are you playing the one from Steam?
Is this happening with more games from the Microsoft store or just Forza Horizon 5?
May I know if you tried using a different internet connection in your PC?
And what procedures you tried to fix this inconvenience?