Forza Horizon 5 Account save

TenOnyx Primal · Dec 19, 2023

I have been playing FH5 on xbox for a very long time and have many hours on my account, one day when logging on from my PC (i have also been playing forza on PC on the same account for a few months now) my progress was completely lost as if i had started a new account from zero. I know all my progress is somewhere out there in the cloud but xbox/PC doesnt have an option to change save on FH5. This has been an ongoing problem which i have had for 4 months now. I have actively tried contacting microsoft support as well as forza horizon support on the matter but havent got any valuable response but the occasional automated response of "choose one of the older saves on the cloud". I HAVE NO OPTION TO CHANGE SAVE ANYWHERE WHATSOEVER PLEASE HELP.

:)

Mariano_Puentes

Hi, I am Mariano, an independent advisor from the Microsoft-Xbox community. I am sorry you are going through this issue, let us try to fix it

Can you provide more details about your issue?

Are your saves not being saved in Forza Horizon 5?

Did you have issues with your Forza Horizon 4 save?

This error prevents you from playing Forza Horizon 5?

Lucas Lauer

It is possible, my friend. Please try to look at C:\Users\YOUR USER\Saved Games\Forza Horizon 5. See if there is any save there.

kyle_m4496

Hi TenOnyx. My name is Kyle and I'm an independent advisor.

I understand how frustrating it must be to lose your progress, there are some steps you can try to restore the progress: https://support.forzamotorsport.net/hc/articles/360005306553

- If you have access to another PC or Xbox console, try loading Forza on that system to see if your saved data is loaded. If you have Game Pass Ultimate, you may be able to stream the game via cloud gaming to try this step.

- Power cycle your PC: close out of the game, press the Start button and select Power > Restart. Relaunch the game.

- Reset/repair the game: In Windows, go to Settings > Apps > Apps & Features. Select the more icon next to Forza Horizon 5, then 'Advanced Options'. Select 'Repair' if available. If 'Repair' is not available, or if the issue persists, try selecting 'Reset' instead.

- Reset the Microsoft Store: Type wsreset in the Windows Search box, right click the first result and select "Run as Administrator". After some time, the Microsoft Store will re-open. Try launching the game again.

- Delete the local saved data: Delete the following folder from your hard drive: \AppData\Local\Packages\Microsoft.624F8B84B80_8wekyb3d8bbwe\SystemAppData\wgs

Once you've done this, reboot your PC and relaunch the game. Your cloud saved data should sync upon launch.

If these steps don't help, you will unfortunately need to delete your existing saved data. The Forza Team should be able to restore your inventory, including Cars, Credits, Vanity items, and Wheel Spins. Unfortunately, they cannot restore any Forzathon Points, Skill Points, Level, Experience, Tokens, or Progress.

The Forza Team asks that you submit feedback to Xbox and Windows regarding this issue. To submit feedback on your PC, follow the steps found here: https://support.xbox.com/help/account-profile/manage-account/xbox-insider-hub-report-a-problem

Press the Start button and then enter Feedback Hub in the search box.
Open the Feedback Hub app, and then select Report a problem.

You will then need to delete your saved data. This is easier to do on Xbox:

On Home, select My games and apps.

Highlight the game, press the Menu button on your controller, and then select Manage game.

In the menu on the left of the screen, scroll down to Saved Data, highlight the saved data for your Gamertag on the right and press the A button on your controller.

You'll be prompted to confirm the deletion of this game save data. Select Delete Everywhere.

Once you've deleted your saved data, please submit this ticket to the Forza Team so they can assist you further: https://support.forzamotorsport.net/hc/requests/new?ticket_form_id=************

Please reach back if you have any questions.

Thanks,
Kyle

SojerManLan

Forza Horizon 5 does NOT have any announced or planned cross-progression from Forza Horizon 4. Aside from Forza Horizon 1 (which did had loyalty rewards for Forza Motorsport titles), there has never been cross-progression for Forza Horizon titles. You always had to start fresh with each game.

And about Forza Horizon 4: the lack of possibility to use the same save between Steam and Microsoft Store comes from the technical point of the each game. Both use a wholly different methods of saving which is far too much work to make them co-operate, ESPECIALLY considering that Forza Horizon 4 is way past its' prime.

Jose Martinez_22

Hi Jojohd3, my name is Jose, and I would be happy to help.

I'm very sorry to hear about your loss of progress in Forza Horizon 5. It appears your save data has been lost or corrupted.

There are a few things you can try to regain your progress:

Check if you have a backup of your saved data. If you saved your save data to a cloud storage service, such as OneDrive or Xbox Cloud Gaming, you can try to restore it.

Try syncing your saved data with the cloud. Forza Horizon 5 saves save data to the cloud automatically, but there may be an issue with syncing. To try syncing your saved data, open the Settings app on your Xbox and follow these steps:

1. Select Games & apps.
2. Select Games.
3. Select Forza Horizon 5.
4. Select Options.
5. Select Sync Saved Data.

If you've tried all of these steps and still can't recover your progress, you can contact Forza Horizon 5 support for help.

Here are some tips to help you regain your progress:

1. Be patient. The troubleshooting process may take some time.

2. Be persistent. Don't give up if you don't get an immediate response.

3. Provide as much information as you can. This will help support investigate your issue.

I hope this helps you regain your progress in Forza Horizon 5.
Jose

Forza Horizon 5 Account save