Forza Horizon 4 is not in my library anymore.

Discus and support Forza Horizon 4 is not in my library anymore. in XBoX Games and Apps to solve the problem; I got Forza Horizon 4 a long while ago(around the time it was launched) and i have this issue for a long time. A couple months ago i reinstalled my... Discussion in 'XBoX Games and Apps' started by raduu_w3, Nov 4, 2021.

  1. raduu_w3
    raduu_w3 Guest

    Forza Horizon 4 is not in my library anymore.


    I got Forza Horizon 4 a long while ago(around the time it was launched) and i have this issue for a long time. A couple months ago i reinstalled my windows and now Forza is no longer in my library on microsoft store. I tried everything and it didn't work so i quit, but now with the Forza Horizon 5 launching in a month i want my game back so i can play with my friends. I even got some achievements on my xbox account and the Lego map DLC on my microsoft store library. When i go to the Forza Horizon 4 page on the microsoft store i says i have to buy it but i already bought it and played it. Can anybody please help me with this?
    Forza Horizon 4 is not in my library anymore. [​IMG]

    Forza Horizon 4 is not in my library anymore. [​IMG]


    :)
     
    raduu_w3, Nov 4, 2021
    #1
  2. David Boucher2 Win User

    Forza motorsports 7 after buy new pc

    No ....even the horizon 4... and 5 is not in my library... I need to found it for download again... and now forza 7 is not in my library
  3. Nursemorph Win User

    Forza Horizon 4 is not in my library anymore.

    I only have 2 account and one of them is empty. And the Lego expansion i got i used a key for it i did not buy it with a credit card, probably that's why.
    That would explain it then if you got the key elsewhere.

    It does sound like you need Xbox Support for this one as the adbice we can offer here is limited

    https://support.xbox.com/en-GB/contact-us

    You may need to change the region in the bottom left of that page to get relevant local details to you

    You may also need to tell them when you purchased the game so I'd look back through credit/debit card statements or whatever you used to pay for it
  4. Francia J. Win User

    Forza Horizon 4 is not in my library anymore.

    Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

    Can you please sign in to https://account.microsoft.com/billing/orders and locate your order for the game? We need to locate the transaction for the game to validate your license.
  5. XBF Mohammed C Win User

    Forza Horizon 4 is not in my library anymore.

    Hello raduu_w3,

    Please re-check your Order history to see if the game was successfully purchased under your account!

    If it is try to reset the Xbox app.

    You can Reset the Xbox app from the Settings menu. Here are the steps:

    1. Click Start and click Settings.
    2. Select System.
    3. Select Apps & features.
    4. Find the Xbox app and click Advanced options.
    5. Click Reset.
    6. Restart your device so that the changes can take effect. Sign in to the Xbox app and check if the same issue occurs.
    If the issue persists, try to clear the Microsoft Store cache

    1. Press Windows Key + R to launch Run.
    2. Enter wsreset.exe and hit Enter.
    3. Once the reset process finished, restart your PC and then check if the Windows Store App works as it should.
    If none of the solutions above help, you will have to contact the support through: Contact us | Xbox Support
  6. raduu_w3 Win User

    Forza Horizon 4 is not in my library anymore.

    I only have 2 account and one of them is empty. And the Lego expansion i got i used a key for it i did not buy it with a credit card, probably that's why.
Thema:

Forza Horizon 4 is not in my library anymore.

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