Forza Horizon 4 disappeared from my library, and it shows the order as "cancelled" in my...

Discus and support Forza Horizon 4 disappeared from my library, and it shows the order as "cancelled" in my... in XBoX on Windows to solve the problem; I tried to start up Forza Horizon 4 today, and the game closed instantly. I checked my library and Forza was missing. When I went to order history, it... Discussion in 'XBoX on Windows' started by Reeeed, Jul 22, 2019.

  1. Reeeed
    Reeeed Guest

    Forza Horizon 4 disappeared from my library, and it shows the order as "cancelled" in my...


    I tried to start up Forza Horizon 4 today, and the game closed instantly. I checked my library and Forza was missing. When I went to order history, it was "cancelled." It was the full version of the game which I received a key for. Does anyone have any
    ideas?

    :)
     
    Reeeed, Jul 22, 2019
    #1
  2. PalmettoBling Win User

    Forza Horizon 4 disappeared from my library, and it shows the order as "cancelled" in my order history?

    Best option would be to visit your
    Microsoft Account page    , go to Payments & Billing > Order History and find the "canceled" order. From there, click "Get order help" underneath it, and that will provide some methods on how best to reach the billing department about your purchase. They
    will be able to provide more specific details on why that order was cancelled.

    Might also want to review your Payment Options under Payments & Billing on
    your Microsoft Account page     to verify that your payment methods are up to date, not expired, valid, and don't have any errors listed.
  3. Njal the Blue Win User

    Forza Horizon 4 disappeared from my library, and it shows the order as "cancelled" in my order history?

    When did you purchase it? I would suggest you check that your payment method is up to date and that there are funds available HTTPS://account.microsoft.com
  4. MDG o CROWN o Win User

    Forza Horizon 4 disappeared from my library, and it shows the order as "cancelled" in my order history?

    I recommend you contact technical support since FH4 is still available for purchase
  5. David Boucher2 Win User

    Forza motorsports 7 after buy new pc

    No ....even the horizon 4... and 5 is not in my library... I need to found it for download again... and now forza 7 is not in my library
  6. WoodChipings Win User

    Xbox Play Anywhere

    That's what I did. I went to my library and Forza Horizon 4 was there but I can't download it.
Thema:

Forza Horizon 4 disappeared from my library, and it shows the order as "cancelled" in my...

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