Forza Horizon 3 and Xcom 2 Pre-order bonuses not sent

I received an email with my $10 gift card with a 9 digit alpha numeric format but the redeem token page it links me to only accepts 25 digit numeric codes.

Mister Maka I never received the code for the warthog or pre order car in the first place I have been looking in my messages every day but still have received no code for either the warthog or pre order car. I own halo the master chief collection and I pre
ordered forza horizon 3 deluxe edition from the xbox store so I should of received both codes for the cars by now.

Dragon Samuri75 thank for the advice, but it did not work. There is no tab to manage the pack, just a message that i own the content.

I don't own Forza Horizon 3 so my post is concerning Xcom 2 and the Reinforcement pack. I think there should be a sticky or a support article concerning Season passes, expansion passes, reinforcement packs, etc. Reason I am saying this is there seems to
large amount of confusion, the reinforcement pack is not supposed to be downloaded. What a lot of users seem to be confused about is that the passes to access DLC are typically just a receipt saying the player that owns the pass has access to all the add on
content associated with it. The older games such as Assassin's Creed 4 Black Flag, I think Destiny and I could be wrong on Destiny and possibly a few others have passes to access DLC's and you do have to download those before you can download the content,
but it seems that's changed within the last few years which is probably why people are confused, I was to for a while believe me. @ApocalypseKing2 You can access the content by going to "My Games & Apps" then going to Xcom 2 itself and pressing the menu(pause)
button in order to access a small options screen that will appear press the "manage game" button and go to the "Ready To Install" section on the left side of your screen, if you pre-ordered you should have received the resistance warrior pack which including
the content from the reinforcement pack there should be in total 4 DLC packs ready for install. If the add on content does not appear in the "ready to install" you will need to go to the store page for the reinforcement pack and there should be a button called
"Manage" where the purchase button would normally be if you press that it should take you to a page where it will allow you to install the content.

Hey there Annaab2001 and WorseAttendant3.

Our teams are still looking into this, but so long as you redeemed the code keep an eye out on your in-game gifts for the Warthog to be delivered. Thanks a ton for your patience!