Forza 4 Dosent work

intermedius · Feb 19, 2020

Hi there

I JUST bought Forza 4 . Order: [mod removed-personal information]

It says: Will try to install on one of your units.

But nothing happens. What do I do here?? Can I get my money back?

Regards Jacob Jepsen

:)

XBF Leo G

Hello intermedius,

Thank you for keeping us updated. Does this error occur when you attempt to download any other games? We recommend making sure that

Windows 10 is up to date. We have a support article that provides
troubleshooting for installation issues on Windows 10. Be sure to let us know the results intermedius!

Edgarour

I recommend installing the game on the hard drive of the console and not in parts

XBF Brad A

Hi Intermidus,

I'm sorry to hear about the issue with the purchases. Here is some additional information regarding the refund process.

In regards to requesting a refund you will need to do so online. Click here to learn How
to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.

If you are needing further assistance with the purchase I would suggest to contact Live Support.

When you go to Contact Us, follow these steps to request a call:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.

Hope this helps.

Thanks,

Brad

intermedius

Okey.

But when I go to the store, it does say "You own this game" but when I press install, NOTHING happens nomatter what unit I choose...

Can I get a refund on this game? The money is already gone but no game ...

XBF Brad A

Hi Intermedius,

Thanks for coming to the forums. We understand have issue installing game. When it says install on one of your units you need to select which one. If on an Xbox, you can go to the ready to install list or store and look for the game Forza Horizon 4 and should
be able to install that way. If on a PC, you can go to your library or the Microsoft store and install.

Thanks,

Brad

Forza 4 Dosent work