Fortnite - linking an existing Epic account to a new XBOX Live account

Hey,

I've had an XBOX Live account for a number of years. My son set up a Fortnite account and used my Live account to play. He grew up. He wanted his own live account. He got one.

We went through the process of un-linking the Epic Account from my Live account and then linked it to his new Live Account. All good.

He can join parties I set up. I can join parties he sets up.

He can't join parties from anyone else.

His friends will send an invite. He'll accept. No error, just never able to join.

He will send an invite. They will join. No error, nothing happens.

I've contacted Epic Games and stated the following (from my sons perspective):

"I've recently set up my own XBOX Live account named "###". I previously had my Epic account linked to my fathers live account which was named "###". I was able to successfully change the link for my
"###" Epic account over to my new "###" live account. However, since that switch, whenever friends invite me or I invite them, the invite appears to go through and there is no error displayed but I'm never able to join them and they are not able to join me.
Nothing happens - no error, no joining."

Their Epic
reply:

"Hello xxx,

Thanks for contacting Epic Games Player Support. 

Please contact Xbox Support for assistance with this issue.

You should be able to find their contact and support information here:

https://support.xbox.com

Thank you!"

I'm not sure that's accurate. Has anyone else experienced this. I briefly thought of trying to contact MS support but it brought back bad memories of time I'll never get back. So I figured I may get
better traction here. From some poor soul he's experienced the same.

:)

 

Account Link Issues - EPIC / XBOX Live mixed up ?

Hi Stefan!

Thanks for reaching out to us! When it comes to linking your Xbox Account (GamerTag) to your Fortnite account (Epic Games account), each GamerTag/profile can only link to one Fortnite account. If you are able to sign into Fortnite on your device with your
son's Xbox account and his Epic account and view his progress then that is normal. However, if you'd like to sign into your Xbox account on Fortnite, it would need to correspond with the Epic games account associated with your GamerTag.

If your own GamerTag (Xbox profile) is not linking up with your Epic Games account, then you would need to

contact Epic Games concerning your Fortnite account directly for assistance in getting those two accounts to link. Just be sure you know the different account log in emails for their site specific to each of you.

Hope this helps out!

 

Xbox one and epic game user

Hi TattyATcool,

I found a link that may help you. Fortnite

 

Hi, You may find this article helpful - Epic Games working on ways to unlink Fortnite accounts from consoles, merge purchases from the shop It sounds like you can unlink the account in game but you will lose all your progress.

The Official Epic Games site helps to explains things in more detail too - Epic Accounts: How do I disconnect my console/platform account from my Epic Games account?

I Hope one of those links help give you some clarity

 

Hey there Wickens,

Sorry to hear you are running into this problem. This could be related to your sons

Xbox privacy and online safety settings. You can always follow the support article to get to the privacy and online safety settings, once in the settings you will want to make sure that the options his communications are set to allow.

I hope this helps!

 

Thanks for the reply.

We were aware of that before proceeding but were confident (after research) that no Epic Account progress would be loss.

That turned out to be the case. All progress was good. All purchases and skins still there. Just can't join (certain friends) parties and they can't join his.

Once again, no errors stating why.

 

Yes, we thought that may be the case as well.

So, I removed all privacy restrictions. That didn't work.

I then removed him from the "Family" so that I could set his account up as an Adult account.

Still no luck.

 

Hello Wickens,

Once a profile is set to a child account if he is under 18 there is no way to make it an adult account. You can change the birthdate on account website, but the birthdate on Xbox site is unchangeable, you cant even view the date.

Have you tried changing the privacy settings on the console and websites? I will list them here.

1. Microsoft account website sign in on the website then go to privacy, being a child account will need to do so on parent account.
2. Xbox website sign in and do same as above.

If the child is under the age of 13 and trying to enable cross play or his friends are on different platforms, there is a known issue for this. Which may be why you are not getting error or anything. Microsoft is implementing a setting for parents to enable
cross play but it is unfortunately not finished yet.

Hope this helps.

Thanks,

Brad

 

Hi,

Yeah, we changed privacy settings on both, so there are no restrictions currently. As mentioned, we dropped him from the "Family" and were able to change him to an "Adult" account (it shows as such on the MS Privacy Page).

I'm guessing though, given the information regarding the actual birth date MS stores (why do they let you change it then?), that the issue is related to his age. He's 12, turning 13 on Dec 1. He's playing on an XBOX One and his friends are on PC's.

 

Hi Wickens,

I'm sorry to hear about this issue preventing your son from joining parties and vice versa. I'd be happy to provide some information.

The problem lies in your son trying to cross-platform on his account, which is currently a feature that is not allowed on Xbox Live for accounts under the age of 13. Microsoft is very close to implementing a parental control feature on the parent account
to allow cross-play on other platforms on the child account. This feature is intended to comply with minor privacy laws around the world so that everyone can cross-play fairly without infringing on any of those rules.

The feature was supposed to be implemented in the recent November update but the engineering team found it wasn't working as intended yet so they delayed it a little. Until then, you would need to wait until Dec 1. when your son turns 13, where his account
will graduate from a child account to a teen account and he will then be able to select cross-play on his own found in the in-game settings.