Fortnite cross platform problem

Hello we can play on the F1 game with no problems at all

It’s very odd

One thing, this message appears when you try to join the console party, right?

Have you tried starting Fortnite normally, finding your friend in the Fornite friends list and joining the game, and talking for the game instead of the console Party?

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Jon203678448, You can define the game itself. You can play across platforms, I don't know if you've tried any procedures on the console, but try the procedure below.

If you are playing in a new generation console, like Series S/X is try to remove the games from quick resume.

The first is a clear cache

1. Go to the Xbox press and hold the XBOX power button on the console for 10 seconds until it turns off

2. Wait 10 seconds until it turns off

3. Wait 1 minute with it off

4. Turn it back on

Xbox One reset keeping Games:

Press the Xbox button to open the panel.

Select system > Settings > System > Console Information

Select Reset console.

Restore and maintain my games and apps.

Rest assured, you won't miss games or saves

Note: You need to know the email and passwords of your accounts when performing this reset.

means the other person does not have crossplay on or their privacy setting arent allowing it.

Hello this is the error

We have reset the console and it still does not work