Forgotten Roblox password- but no email or phone no attached to account. Help!

Discus and support Forgotten Roblox password- but no email or phone no attached to account. Help! in XBoX Games and Apps to solve the problem; Can anyone help? My son has somehow logged out of Roblox and cannot remember his password to log back in. He never linked his account to an email or... Discussion in 'XBoX Games and Apps' started by MatthewLee1980, Aug 16, 2021.

  1. Forgotten Roblox password- but no email or phone no attached to account. Help!


    Can anyone help? My son has somehow logged out of Roblox and cannot remember his password to log back in. He never linked his account to an email or phone number so we can't reset it that way. Roblox support is asking us to "verify" our purchase of Roblox which was over a year ago but, but on the console itself the order history only goes back 3 months. On the desktop xbox page I can see all order history but it is ONLY for stuff we've paid for.. not for anything that was free (ie Roblox). Gutted.

    Roblox say they cannot help unless we verify the purchase.. but how can I do it? Help...

    :)
     
    MatthewLee1980, Aug 16, 2021
    #1
  2. Francia J. Win User

    Forgotten Roblox password- but no email or phone no attached to account. Help!

    Hi MatthewLee1980, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

    On the Xbox console, it is the default that we can only see the 3 months transactions that we have made but all available will be visible on the website which is https://account.microsoft.com/billing/orders/ but if none of the transactions are showing from there or if you don't remember purchasing through Microsoft Store any items for Roblox you need to inform them on what you can see or what you can't see.

    As much as I would love to get this sorted out for you, for an in-game account, it is only the game support that has access and visibility. For your reference, you can check this link: https://en.help.roblox.com/hc/en-us/articles/20...
  3. Amy Ottaino Win User

    Applying Roblox gift card to screen name we are unable to reset password on to get into

    Thank you for trying to help but this does not apply to my situation. There is no email address or phone # attached to the Roblox screen name. I need help finding where to prove the Roblox account is my sons through Xbox so that Roblox support can assist with a password reset.
  4. Ianryth Win User

    I can't accept the terms of use due to a parent account that is dead

    It's not even a matter of a forgotten password though, the email attached to the parental account no longer exists. otherwise I would be able to just reset the password to the account and there wouldn't be a problem.
  5. OniColoSsus Win User

    Help signing in the roblox on pc with an account that was made on xbox

    Hello Connor,

    If you still have access to Roblox on Xbox it shows the account username that’s linked to your Xbox profile in settings while in game. Username/Email/Phone can be used to sign in for Roblox. If you can’t remember the password a email or phone number is required to reset the password. The Roblox website will have more information on password resetting and account recovery.

    https://en.help.roblox.com/hc/en-us
  6. waifusimp9996 Win User

    Is it safe to show roblox my order number? (GPA Numbers)

    Well if it had a phone number or a email linked to you account you could change your password on your Roblox account. If you do get access back into your account put on 2fa in your roblox settings. Hope this helps
Thema:

Forgotten Roblox password- but no email or phone no attached to account. Help!

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