Forgotten Password: Recovery form NEED HELP PLEASE

Discus and support Forgotten Password: Recovery form NEED HELP PLEASE in XBoX Accessibility to solve the problem; Hi I have just purchased a new Xbox for my son. We were transferring his account from old xbox to new when I had to log in with my outlook email( I... Discussion in 'XBoX Accessibility' started by ninawest1, Jan 15, 2021.

  1. ninawest1
    ninawest1 Guest

    Forgotten Password: Recovery form NEED HELP PLEASE


    Hi

    I have just purchased a new Xbox for my son. We were transferring his account from old xbox to new when I had to log in with my outlook email( I only set this up for xbox and never use it). We get to password and we forget it. Next page only has my old
    mobile number so I can't get verification code sent to me. SO I click forgot password. I fill in the recovery form with all the xbox details - taken straight from my son's old xbox which we set up to ensure we had all the correct details. I manage to add bank
    details, gamertag, xbox ID number etc etc and then I receive an email stating I haven't put in enough or the correct details. I keep trying and still not getting on. I try live web help but when you type in password issues apparently there is no help for
    this and takes you back to the form.

    I managed to secure a call because I selected technical issues, only for the man to tell me no one can help. Do the form. I am very frustrated because it looks like my only option is to create a new account which then means I lose all the purchases including
    brand new DLC games at xmas time. It seems so unfair that not one person a xbox can guide me through either the process, or can go into my details and change my phone number to my most current one. When I asked this on the phone the man hung up on me.

    I just want to transfer our old account with purchased item to his new xbox. It seems the system is wrong if there is no one who can help via a call rather than an online form.

    Any help at all would be great. I don't know how it is possible for the form to state I haven't given either enough details ( i completed every question) or wrong details ( I was typing them straight from the xbox screen) The xbox is a late xmas pressie
    as we couldn't get one at xmas time. He used his xmas money to buy it a few days ago only to not be able to use it or to lose the games bought on xmas and before this.

    PS the man on the phone could confirm the last I changed the password was 6 years ago and that I either had to remember it and type it in correctly or use the form. Please please help a desperate mum.

    :)
     
    ninawest1, Jan 15, 2021
    #1
  2. Nathan Roberts (SN) Win User

    Hiw do I change my child's password if he has forgotten it

    Hey there, Garry Whitten

    Welcome to the Microsoft Community.

    Please can you use the account recovery form to reset your son's password. You will need to enter his email address and follow the onscreen instructions to reset his password.

    The account recovery form is here: Recover your account | Microsoft Account overview

    If you have security proofs on the account, the recovery of the password should be straight forward. However, if you didn't have security proofs, then you will need to fill out the account recovery form which will need to be sent off to the Microsoft account team who review these forms and decide whether you are the account holder.

    More information about the recovery process can be found here: Reset a forgotten Microsoft account password - Microsoft Support

    Hope this information helps,

    Nathan
  3. choppyseize Win User

    my account got hack

    You can fill out the account recovery form as suggested. How do you know it's hacked and just not a forgotten password or sign in info ?
  4. Deutschland Spy Win User

    I need SERIOUS help!

    Hi, you might need to complete 'online recovery form', as you have forgotten answers to your security question, here is link you need, just complete the form under, 'What to do if you can’t use any of the password reset options'.

    support.xbox.com/.../forgot-microsoft-account-password
  5. Nathan Roberts (Sunk Win User

    Forgot password

    Hey there

    Welcome to the forums

    Please try the link above that Xbox360Italy has provided. However I am thinking it will not work now. This is why I would recommend going to
    https://outlook.com then clicking onto 'Forgot Password'. You may be able to fill out an account recovery form and submit it to Microsoft. This will take 24 to 48 hours for a reply. Possibily more over Weekends.

    For more information. Please visit this link below.

    windows.microsoft.com/.../forgotten-password

    Hope this helps

    Regards
  6. XBF Meryem R Win User

    2 factor authentication, I can't access because I changed my phone number

    Hello, According to the explanation you have provided, I believe that you will need to submit an account recovery so that you can change your password and regain access to it. Click on this link and follow the instructions please: Help with the Microsoft account recovery form.
Thema:

Forgotten Password: Recovery form NEED HELP PLEASE

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