Forgot to cancel subscribtion from xbox music and video and stuff

Vixruh · Apr 26, 2015

So i got this 1 month free trial just to see whats it like and i didnt know i was going to get charged every month and then i checked my billing things and it said paid $10 and is there any way i can get my money back i am 13 and i never used it when it
Automatically renewed please help

:)

deadbatee · Apr 26, 2015

Gold subcribe

Hi,

I really have a problem now and i dont know how to fix it.

I bought me on the Black Friday the Xbox Gold and because i bought it an another time in Summer 2016 i thought its not an subscribtion.I live in Germany and the Sale was 1 Euro for 1 Month Xbox Gold. I bought it and didn´t know it was a Subscribtion, nothing
an the Ad was about a Subscribtion. Now its 2.1.18 and my Gold was expired and now it wants 5,87 from me for another Month. I dont have the Money to pay that.I can´t cancel this subscribtion now because of the Money he wants from me.

Nobody told me that i bougth a subscribtion neither the Ad or the bought note.

I just wanted 1 Month Gold not a whole Subscribtion.

I need help please

Henkis123 · Apr 26, 2015

Where is my 100 gb for onedrive for my groove music pass subscription?

On this webstage: https://www.microsoft.com/en-us/groove/onedrive

It clearly stands that when you start a subscribtion to groove Music pass you will also recive and extra 100 gb for onedriv to store Music.

I have a subsribtion but I do not have that extra 100 gb. I did have it for a very short time thou, but then it just vanished for some reason. I have tried cancel my subscribtion and then start it again, but nothing.

Please help me clear this out.

I did not know where to put this post, not easy to navigate on these support forums.

onyxishere · Apr 26, 2015

Sorry to hear it. However, it does specifically state that when you use a trial membership for Xbox Music that it will be automatically renewed unless the renewal is turned off. You can turn off the auto renewal on the console by going to Settings>Accounts>Memberships.

Refunds are not usually offered for situations like this.

onyxishere

Sorry to hear it. However, it does specifically state that when you use a trial membership for Xbox Music that it will be automatically renewed unless the renewal is turned off. You can turn off the auto renewal on the console by going to Settings>Accounts>Memberships.

Refunds are not usually offered for situations like this.

GrzegorzPerz

I don't have informations about paying for my subscribtion but on Microsoft store i have information about outstanding pay. I bought xbox game pass and i think that i cancel my subscribtion but im not sure

Zingyathlet

christine I recommend this video on how to cancel subscribtions as it can be confusing

,
this video shows how to go cancel These just type up the Title onto youtube

ICEMAN 4986

I know if you bought any tv shows , movies , music videos from the xbox store they will move over to your xbox one and avatar stuff ........ I called xbox and asked them

Mister Parks

Hey Cheetah,

Sorry for the delay in hearing from us.

So, to clarify, you aren't able to play the videos from the playlist that you set up on your Xbox 360? The streaming of Music Videos is a feature of Xbox Music on the Xbox 360 console only. There's some info in our

FAQ: Listen to music and music videos on Xbox 360 with Xbox Music.

The functionality to search, play, and view Music Videos is not in the Xbox Music app on other devices.

Forgot to cancel subscribtion from xbox music and video and stuff