Forgot profile PIN number

Hi,

This should help: Create and Manage Xbox One Passkey

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

According to Xbox support:

"Note If you've removed and replaced your security info within the last 30 days, you'll have to wait until the 30-day period is over before you can do it again. This waiting period helps protect your account if an attacker gets your password."

If he is not getting an email for the code it means that he is entering the incorrect email that is not associated or added as a security information on his Microsoft account.

Please I need help to find my pin number! Any advice would help!!

966002393

Hi Ruby,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues signing in your Microsoft account. I understand that you have an Xbox and your account is requesting for a PIN.

If you’ve forgotten your PIN and can’t access restricted console features, follow these steps:

When you’re prompted to enter your PIN on the console, enter any 6-digit combination three times.

Enter your Microsoft account password when prompted.

Select Make a new PIN.

Enter a new PIN, and then enter it again to confirm.

Give back to the community. Help the next person who has this issue by indicating if one of my replies solved your problem. Click Yes or No.

Regards,

Alvaro

I was not given those options. (I'm using the app on a computer)

I had to enter my password first, in order to get to the step where it wants me to enter a PIN. All I get is that the pin is locked and I have to restart the PC to attempt again after failing to enter the correct PIN too many times. I'm not getting any options to make a new PIN.