Forgot my email fo the account

Hi HurkyMeerkat704, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

In this situation, you won't be able to login to cancel it and support can't do it for you, as you can't provide the account e-mail.

The best course of action is to contact your Bank and ask them to block the transaction or cancel the card that is registred to this account.

I hope this helps.

hi yes i’ve already looked at that website and nothing on it seems to help. do you have any other suggestions? thanks

Hello,



We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).



Thank you for your understanding.



Respectfully,

Hello Rushing noob,



Greetings!



Thank you for posting in Microsoft Community.



Based on the description, you forgot the email account that was used to sign in to your Xbox console after resetting to factory settings. Let us check and see on what we can do to help resolve your concern in a timely manner.

We would like to set your proper expectation that here in community forum, we do not have the tool to check the right account that was used to sign in to your Xbox console. What we can do to help address your concern is providing you the steps on how to possibly locate your email account by using the account look up tool.



To start finding your email account, click on this link and proceed directly to step number 2 and follow instructions exactly. Click here: You forgot your Microsoft account username - Microsoft Support

For your other reference, see: Find your Microsoft account email address | Xbox Support





We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Kindly refer to this guide for suggestions on how to retrieve a forgotten Xbox live email address https://support.xbox.com/en-US/help/account-pro...