forgot MS pwd and can't pass two-step verification

Won't work because I can't pass two-step verification.

Can you use a different verification method?

Are you able to reset your password from the following link?

https://account.live.com/password/reset

Won't work because I can't pass two-step verification.

Hi Dave, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

I would like to clarify, is this through Microsoft Store or for the in-game marketplace?

I would appreciate it as well if you can let me know the exact message that you're getting so I can check that for you.

Hey there RogerHess2 ,

Thanks for reaching out to the Forums for advice on how to deal with this issue. I can totally understand how this could be pretty disheartening. I suggest reviewing the steps outlined in our How
to use two-step verification with your Microsoft account article.

If you weren't able to regain access to your account after that, you might be out of luck though.

Thanks for reading!