forgot family thing password and need to reset it on xbox 360

Hi there,

You'll want to follow the steps here to reset the family passcode:

https://support.xbox.com/xbox-360/security/forgotten-parental-controls-pass-code

here
is what shows

Hey there Troy,

Sorry to hear you are running into these problems. Is it possible that there is a Family Timer set on the Console?

Go ahead and take a look at the following support page for more help with this.

• How to set the Family Timer on your Xbox 360 Console

Give this a try and let us know if this has helped.

Hi Troy,

Thanks for replying and keeping us updated with that screenshot. You'll want to go to that same page, then select More actions
(right below the Xbox description), select Reset passcode, and then follow the instructions to reset your pass code.

How to reset the pass code for parental controls on Xbox 360

I hope that this helps you out!

Only other thing I can suggest is to contact xbox support by going to support.xbox.com/contact-us