Forgot email to my account

zPooqy · Nov 9, 2021

Hi, I have two accounts on my xBox, both of which have Game Pass Ultimate. I Logged out of it and removed it from my xBox because i didn’t use it, but i forgot to cancel the subscription. I then forgot about this account until i was charged twice for Game Pass Ultimate. I realised one of the payments was from the account i logged out of, so i tried logging back in but i don’t know which email i used. i’ve tried calling microsoft however i can’t get through to them and i have tried using the virtual assistant but it isn’t helping. Can anyone help? Thanks

:)

zPooqy

hi yes i’ve already looked at that website and nothing on it seems to help. do you have any other suggestions? thanks

Tomm_A

Hello,

We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).

Thank you for your understanding.

Respectfully,

Tomm_A

Hello Rushing noob,

Greetings!

Thank you for posting in Microsoft Community.

Based on the description, you forgot the email account that was used to sign in to your Xbox console after resetting to factory settings. Let us check and see on what we can do to help resolve your concern in a timely manner.

We would like to set your proper expectation that here in community forum, we do not have the tool to check the right account that was used to sign in to your Xbox console. What we can do to help address your concern is providing you the steps on how to possibly locate your email account by using the account look up tool.

To start finding your email account, click on this link and proceed directly to step number 2 and follow instructions exactly. Click here: You forgot your Microsoft account username - Microsoft Support

For your other reference, see: Find your Microsoft account email address | Xbox Support

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Kindly refer to this guide for suggestions on how to retrieve a forgotten Xbox live email address https://support.xbox.com/en-US/help/account-pro...

Mistress Sara

When you log into your account on an Xbox, in the upper right it flips between your Gamertag and the email for the account.

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if that doesn't work, you can try the steps outlined here:
support.xbox.com/.../forgot-microsoft-account

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If you've tried all those steps, then you'll need to contact support via phone. You can click here to see about getting a call back even.:
support.xbox.com/contact-us

- I hope this helps.

Forgot email to my account