for some reason the app store is locked and i can't get back in

Hi there Benjamin, my name is Gerardo and I'm an Xbox player like you. I'll be happy to help.

If you are referring to the Microsoft Store on your Xbox console then we can try a few things to see if that resolves the issue. First of all, please try turning off your console by holding the on/off button for 10 seconds until the console turns off and unplug it from the power outlet for at least 30 seconds and then plug it back in and check if the problem persists.

If the problem continues, and since the Microsoft Store does not work independently like other apps since it is part of the Xbox console operating system, you will need to restore your Xbox while keeping your games and apps.

You can do it by going to:

Settings > System > Console info > Reset console > Reset and keep my games & apps.

Your console will be reconfigured and you will have to add your account again, so it is important that you know the emails and passwords for your accounts before proceeding. No game or app will be deleted, nor will you lose the progress of any game.

The Microsoft Store should be reinstalled during this process and this should solve the issue this time.

I hope this helps and if you have any more questions please let me know.

Best regards.

did you check to make sure that you don't have any "child locks" on, because I think there is a lock that can prevent you from getting online. Just double check your parental locks. And I would keep calling back to xbox until this is resolved, there troubleshoot
stuff, there is no reason they can't get this stuff resolved fast.

I have error 0x405 when trying to get into Xbox App. Store also won't let me download the Xbox beta app for some reason. Says I need to try again later. Called 4MY-XBOX and they couldnt do anything to help me over 45 minutes... Kind of at my wit's end. Can't
delete Xbox app, etc...

For some reason i cant edit the title of my post but its supposed to say download instead of get ......Im in the program but cant find the app in the apps store in my own apps....any suggestions??

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Kayleigh, we have received some similar occurrences here in the community regarding the sending of SMS codes, but unfortunately we still don't have any official information from Microsoft.