FM2023 Game Pass Cloud Save Not Syncing

Hello,



We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).











Thank you for your understanding.



Respectfully,

I have no problems loading the save game from the computer where I saved it (PC). I cannot load it from my Surface Pro. I have played the game many times, with no issues when I save it to the cloud.

Hello jamesmarkgraham,

Greetings!



Thank you for posting in Microsoft Community.

Based on the description, you are having issue with cloud saves of the game that is taking too long to sync to the cloud. Let us check and see on what we can do to help resolve your concern in a timely manner.

We have found an official article from the game developer support team that outline how to access save game on cloud and what to do when the synch fails. You can find the information below.

• If your system shut down or crashed mid-save then the file will be corrupted and cannot be fixed. Similarly, if you game has been force closed for any reason there is a chance of save game corruption. Football Manager automatically creates a backup save. Within your save game folder there should be a file called ‘last save overwrite backup.fm’. This save will be a copy of the save game you last saved over. Please try this save first and see if it loads.
  

If you are unable to access save game on cloud, please try the following:

First, make sure that your save game has completely synced to the Cloud and that you are using the same account that you saved the game on cloud with.

How to access cloud save?

Click ‘Load game’ on the start screen.
Select ‘Cloud’ from the top left drop down list.
It should shows all save games that are saved on cloud.
Select your desired save game and click ‘Save’ to load game.



For your reference, see: Technical Issues – SEGA Support

If the issue still persist, you may contact directly the game developer dedicated support team and submit a ticket. You can find the link here: Submit a request – SEGA Support



We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hello jamesmarkgraham,

Thank you for your prompt response.

If you are trying to load the game save to another device, you can copy the game save data manually to your Surface Pro device. The game save file can be by default here: C:\Users\username\Documents\My Games\FM2023. Copy this save file to your main PC and place it in the same location. If the file is too large for your transfer method, you can compress the file. You may also see the suggestion from other community member who has the same concern of yours but it is of different game. You can check the link here: Trying to figure out if it is possible to transfer my fallout 4 saves - Microsoft Community

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

The simple answer is to sign out and resign in. That is typically the issue. Here's a link to cloud data. That said it could very well be a common server issue:

"Xbox Game Pass for PC] Just lost my saves"

"Syncing Xbox One game saves to the cloud error messages"