Flight Simulator install and code redeeming issue

Hello,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

Based on your description, you are trying to download Flight Simulator and you have a code of your license. Let us check on this together so you will get back to gaming.

According to this support article from the game, you will need to install the English language pack for apps and websites before you install the game.

Support article: Microsoft Store version - Download & Installation guide – Microsoft Flight Simulator Support (zendesk.com)

Instructions here:

• Windows 10
  
• Windows 11
  

Followed by the installation of the game - Microsoft Flight Simulator will need access to Microsoft Store. If any case, you have not redeemed the code, you may redeem it through Microsoft Store app [Microsoft Store - How to redeem your Microsoft Flight Simulator code? – Microsoft Flight Simulator Support (zendesk.com)]. Please ensure you are signed into the correct Microsoft account by clicking your profile icon located at top right corner. Select Redeem code or gift cards and enter the 25-character code, and then select Redeem. Then, search for Microsoft Flight Simulator then click Install.

Should you need to perform troubleshooting, please check these links:

Redeem a gift card or code to your Microsoft account - Microsoft Support.

Microsoft Store - Download & Installation issues - Checklist – Microsoft Flight Simulator Support (zendesk.com)
Microsoft Store - Download and Installation issues - Basic Troubleshooting – Microsoft Flight Simulator Support (zendesk.com)

Microsoft Store - Download and Installation issues - Advanced Troubleshooting – Microsoft Flight Simulator Support (zendesk.com)

We look forward to your response.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hello Steve Stubbs,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

Based on your description, you are trying to reload Flight Simulator and you have to activate the code of your license. Let us check on this together so you will get back to gaming.

According to this support article from the game, you will need to install the English language pack for apps and websites before you install the game.

Support article: Microsoft Store version - Download & Installation guide – Microsoft Flight Simulator Support (zendesk.com)

Instructions here:

• Windows 10
  
• Windows 11
  

Followed by the installation of the game - Microsoft Flight Simulator will need access to Microsoft Store. If any case, you have not redeemed the code, you may redeem it through Microsoft Store app [Microsoft Store - How to redeem your Microsoft Flight Simulator code? – Microsoft Flight Simulator Support (zendesk.com)]. Please ensure you are signed into the correct Microsoft account by clicking your profile icon located at top right corner. Select Redeem code or gift cards and enter the 25-character code, and then select Redeem. Then, search for Microsoft Flight Simulator then click Install.



Should you need to perform troubleshooting, please check these links:

Redeem a gift card or code to your Microsoft account - Microsoft Support.

Microsoft Store - Download & Installation issues - Checklist – Microsoft Flight Simulator Support (zendesk.com)

Microsoft Store - Download and Installation issues - Basic Troubleshooting – Microsoft Flight Simulator Support (zendesk.com)

Microsoft Store - Download and Installation issues - Advanced Troubleshooting – Microsoft Flight Simulator Support (zendesk.com)

We look forward to your response.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hello ! If you've already redeemed the code for the game, just open up the Xbox application on your PC or the Microsoft store, search for Microsoft flight simulator and there should be an option to install it.

Thank you

I have uninstalled and then re-installed. Obviously I can't then redeem the code again as it is already redeemed and linked to my account.

As I cannot redeem the code a second time it does not want to then go on and install the microsoft flight simulator software launcher.

Is there a way to do this manually?

Thanks again,

Kevin

Hello Edgar D'souza,



Welcome to Microsoft Community.



Please allow me to assume that you are trying to activate the Microsoft Flight Simulator, but seem to be having some difficulty at the moment?



Normally, if you purchase a game directly from the Microsoft Store, the game will be tied directly to your Microsoft account. After downloading and installing the game, log in with your account to play.



But given that you are referring here to the flight simulator key, can I understand that you may have a Microsoft flight simulator code, but you don't know how to redeem it?



You may wish to follow the instructions in the following link to redeem, and once the redemption is complete, the game will be linked to your Microsoft account:

How to redeem your Microsoft Flight Simulator code on your Microsoft account – Microsoft Flight Simulator Support (zendesk.com)



But if this is not what you want, or I misunderstand your question, since it is a game activation issue, please go to the official Microsoft Flight Simulator forum to try to get help. There is a game support team here to help you:

Microsoft Flight Simulator Forums



Best regards,

Mitchell - | Microsoft community support expert from MSFT