(Fixed)The Person Who Bought This Needs to Sign in

The account belongs to me and there is no problem in playing the games until I restart the console

I see. Perhaps, this is a bug or small glitch so kindly give it time and try it again within 24-72 hours.

The problem is solved only by factory resetting the console, but until I restart the console

Please make sure that you are signed in to the correct account that owns the games and apps. If someone else owns it and you're using a different account to play, make sure to set the account that owns the games as Home Xbox.

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

This error message is indicating that the console is not able to verify the account that was used to purchase the games or apps that you are trying to open. There are a few potential causes for this issue:

- The account that was used to purchase the games or apps is not currently signed in on the console.

- The internet connection on the console is not working properly, so it cannot verify the purchase.

- There is an issue with the account's Xbox Live subscription or payment method.

Kindly try the following steps below and see if it helps.

1. Make sure that the account that was used to purchase the games or apps is signed in on the console.

2. Check your internet connection and ensure that it is working properly.

3. Check that your account's Xbox Live subscription and payment method are valid and up to date.

4. Try resetting the console to its factory settings, this can help to resolve any issues with the console's software.