[FIXED] My headphones or mic only work in 1 port, if I swap them around only 1 works and...

Hi mr headsets constantly blowing up,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

We understand the inconvenience caused. As per description, you have issue on your Microphone and Headphone attached to your PC. You use a jack that has two plug-ins and when you use it, you can talk but you cannot hear anything. Let us check on this together and sort this out to assist your concern.

We will first do our research so we can give you concrete answers about what is causing the problem.

However, we’d like to know more about it in details so that we can provide a more accurate resolution for you. To start, please provide us information/answer on the following questions:

1. What is the current version and edition of Windows Installed? (Search for WINVER in Windows search to see this)
   
2. Xbox app and Gaming services version?
   
   Xbox app > select Profile picture > Settings > About.
   
3. What troubleshooting steps have you done?
   
4. Was this working normal before?
   
5. Recent activity or changes made before the issue appeared?
   
6. What are the device specs, make and mode
   
7. Do you have the current windows update?
   
8. Have you tried using it to another PC/ device to check if it has the same problem?
   

So far, from the details you provided, you can try the following steps and let us know the result. You can just skip those you have done already.

Solution 1:

Go to Settings > Devices > Autoplay to look for the device and change the default behavior in its Dropdown Menu.

If the problem persists.

Right click Volume icon in System Tray at right end of task bar,

Open Sound Settings, in dropdown menus at top make sure Headphones are selected.

Solution 2: Troubleshooting.

Hardware Troubleshooter at Settings > Update & Security > Troubleshoot.

Go to the Device Manager reached by right clicking the Start button, choose Sound controller device, on Driver tab choose Roll back or Uninstall, restart PC using keyboard to Ctrl Alt Del, on blue screen tab to Power Icon in bottom right, press Enter, arrow down to Restart, press Enter to restart to reinstall the driver.

Do the same for the headset device and/or it's microphone.

Update the Sound driver from the PC or Device maker's Support downloads web page. While there also check that the Chipset, BIOS, Display, USB, Network and all other drivers are the most current.

Sometimes it helps to unpair or disconnect all other Bluetooth devices from the PC in Bluetooth settings, then try again to connect the headset.

Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.

We will be glad to follow up and help you.



Sincerely,



Xbox Forum Moderator

Microsoft Community

So more of my friends are getting xbox 1 consoles and last night in a party of 4 only 1 was able to use the mic. The rest of us was kinnects.

The 3 brothers swapped around controllers and mics and managed to get 2 working. So it proves its a connection issue between the mic and controller itself........

The mic won't work. You'll only be able to use them as headphones (with the above fix).

My mic is not working, like my mute button isn't turning on and my volume beeping isn't working either. It's not the controller because i have 2 mics and only one of them work with my controller. Whenever I speak it works but when they are talking i can
only hear them like my mic is on 1% volume. PLEASE HELP!

Its Just ordinary apple earphones that have a mic

I tried it with my bros controller it still didn't work

the earphones work with all of my other devices

it never worked

I went in settings and turned my mic on still didn't work

Im in Canada there is no gamestop

I tried 2 earphones with mics and 1 Bose headphones still didn't work