Fix for Log On?

Hi Kkizerr, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, can you give more details?

Are you playing on an Xbox Console or a PC?

Hello Kkizerr,

Please, follow these steps:

In My games & apps, highlight a game (but don’t select it).

Press the Menu button on your controller, and then select Manage game and add-ons.

Select the game tile, and then install the TP Medals.

Select Install, to confirm the installation.

Source: https://support.xbox.com/help/games-apps/my-games-apps/view-downloadable-content

Let me know if it works!

i’m on console. every time i try to login it says i need to buy 3 packs of tp medals.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello AlexioNicolas, just happens with Fortnite or with some other game?

Try the procedures below to see if you can log in to the game.

The first is a cache cleanup:

1. Go to xbox press and hold the XBOX power button on your console for 10 seconds until it turns off

2. Wait 10 seconds for it to turn off

3. Wait 1 minute with it off

4. Turn it back on

MAC Address

Settings » Network Settings » Advanced Settings » Alternate MAC Address » Click Clear

Will ask to restart the console.

After that try to re-enter the game.

Regards,

Hello again Alexio, first I rebooted your home modem/router and then follow the procedure below.

Press the Xbox button to open the panel.

Select system > Settings > System > Console Information

Select Reset console.

Restore and maintain my games and apps.

Rest assured, you won't miss games or saves

Note:

-You need to know the email and passwords of your accounts when performing this reset.