Fix double gamertags and use only one on Xbox One

Discus and support Fix double gamertags and use only one on Xbox One in XBoX Accessibility to solve the problem; [img] Hello, Microsoft staff. My original, old gamertag on Xbox Live was BlednyBerkut . About one week ago, I have changed it to ToksooplasmaG (new... Discussion in 'XBoX Accessibility' started by Karkolju, Aug 1, 2023.

  1. Karkolju
    Karkolju Guest

    Fix double gamertags and use only one on Xbox One



    Fix double gamertags and use only one on Xbox One [​IMG]
    Hello, Microsoft staff. My original, old gamertag on Xbox Live was BlednyBerkut . About one week ago, I have changed it to ToksooplasmaG (new gamertag) from my Xbox 360. The change was registered completely on my Xbox 360 and 360 games and my gamertag shows solely as ToksooplasmaG , however the same is not true for Xbox One.

    Now there is an issue: I now have double gamertags (two gamertags) on my Xbox One profile: my old gamertag BlednyBerkut , and my new, desired gamertag ToksooplasmaG . On my Xbox 360, 360 games and all Xbox One games, the proper new gamertag ToksooplasmaG is showing up as desired, but on my Xbox One profile, the old BlednyBerkut gamertag is showing as the main gamertag, and my new one ToksooplasmaG is showing as the secondary one, basically there are now 2 gamertags on my Xbox One profile. How may I fix this issue: completely getting rid of the old BlednyBerkut gamertag on my Xbox One, and having ToksooplasmaG show up as the sole gamertag? Thank you, I will wait for your reply.

    :)
     
    Karkolju, Aug 1, 2023
    #1
  2. Jeremy Grey Win User

    Fix double gamertags and use only one on Xbox One

    Hello Karkolju, thank you for reaching out.

    Im sorry to see/hear the issue you are having with your dual gamertags.

    These issues usually can take up to a full week to fully change the name.

    There are however some steps you can take now.

    To resolve the issue of having two gamertags on your Xbox One profile, you can try the following steps:

    1. **Sign Out and Sign In Again**: Sometimes, a simple sign-out and sign-in can help refresh your profile information and resolve gamertag display issues. Try signing out of your Xbox One profile and then signing back in with your current gamertag (ToksooplasmaG).

    2. **Clear Persistent Storage**: Clearing the persistent storage can also help refresh your profile information. To do this, follow these steps:
    - Press the Xbox button on your controller to open the guide.
    - Go to "Profile & system" (the user icon) and select "Settings" (gear icon).
    - Under "Settings," go to "System," and then choose "Storage."
    - Highlight "Clear Persistent Storage" and confirm the action.
    - Restart your Xbox One.

    3. **Check Xbox Live Status**: Ensure that Xbox Live is running normally and there are no service outages or issues. Sometimes, problems with Xbox Live can cause gamertag display issues.

    4. **Contact Xbox Support**: If the issue persists, and the old gamertag continues to show up as the main gamertag on your Xbox One, it's best to get in touch with Xbox Support directly. They can access your account details and help you resolve the problem.

    To contact Xbox Support, you can visit the official Xbox support website or get in touch with them via their official social media channels for assistance.

    Here is that link:

    support.microsoft.com

    Regards,
  3. Big Boy Blobfish Win User

    Unable to change gamertag

    I'm trying to change my classic gamertag which is the one you see in games. My classic gamertag got changed and my Xbox One and Xbox App gamertag stayed the same (the Xbox One gamertag is the ones they added with the new gamertag system).

    My Xbox One gamertag is different to my in-game gamertag and I want my classic gamertag to be changed. You can only change your classic gamertag on the Xbox One console, I have tried using the other ways and you can only change your Xbox Gamertag, not your
    classic gamertag.

    The reason I want to change my classic gamertag is that the classic gamertag can be fifteen characters and the Xbox One gamertag can only be 12 characters. If I use the other ways to change my gamertag it limits me to 12 characters and sets both my gamertags
    to that.
  4. Mister Cizl Win User

    Won't let me recover my account

    Hey SlateDegree1503! Gamertags are attached to one Microsoft Account only. Do you have another email address that you used for the original account, possibly a different email provider (Outlook, Gmail, Yahoo)? Double check and let me know!
  5. CyTeK1978 Win User
  6. XBF Chris J Win User

    Succes perdu [Translation-lost success]

    Hello there,

    Are you using the same gamertag on your Xbox one that you used on Xbox 360? If you are, double check on our achievements site to see if your achievements show up :
    TrueAchievements - Xbox Achievement Tracking
Thema:

Fix double gamertags and use only one on Xbox One

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