First time gamer

Was a pleasure help you. Oskayra

Hello, Alan my name is oskayra I am an independent advisor and player like you I hope I can help solve your problem today

It seems like there's an issue with connecting your Xbox to the Wi-Fi network during the initial setup process. When you enter the 10-digit code and select "Connect to Wi-Fi," your phone switches to 4G instead of connecting to the Xbox's Wi-Fi network. This could be due to a temporary glitch or a misconfigured network setting.

Here's a step-by-step guide to help you resolve this issue:

1. Verify Wi-Fi Connection on Xbox:

Before proceeding with the phone app, ensure your Xbox is connected to the Wi-Fi network. On your Xbox, go to Settings > General > Network settings > Test network connection. If the test fails, check your Xbox's Wi-Fi settings and ensure it's connected to the correct network with valid credentials.

2. Reset Phone's Network Settings:

On your phone, go to Settings > Network & Internet > Wi-Fi > Forget Wi-Fi networks. This will clear all saved Wi-Fi networks, including the Xbox network. Then, rescan for available networks and select the Xbox network.

3. Restart Both Devices:

A simple restart can often fix temporary glitches. Restart your phone and Xbox. Once both devices are back on, try connecting again using the Xbox app.

4. Manually Connect to Xbox Wi-Fi on Phone:

Instead of letting the Xbox app connect to the Wi-Fi, manually connect your phone to the Xbox's Wi-Fi network. On your phone, go to Settings > Network & Internet > Wi-Fi > Select the Xbox network (SSID) > Enter the Wi-Fi password.

5. Check for Interference:

Ensure the Xbox is placed close to the Wi-Fi router to minimize potential interference from walls or other electronic devices. Move any obstructions if necessary.

6. Update Xbox Software:

Outdated software can cause connectivity issues. On your Xbox, go to Settings > System > Updates & downloads > Check for updates. Install any available updates.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

Hi oskayra,

Thank you for trying to help. I have done this;

1. I cannot access the box so cannot check network connection.

2. Done

3. Done

4. I do not have WiFi password for the Xbox. If I had that may help me.

5. Done

6. It’s a new xbox straight out of the box.

Thank you

Alan

Hi Guvnah31,

Welcome to the Xbox family, feel free to ask any questions in these forums, we are all here to help.

As you have purchased an Xbox One All Digital your options to purchase games will either be from the Xbox store found on your system or to subscribe to the GamePass subscription which will allow you to play select games for a montly fee. You can find out
more about the GamePass subscription in the Xbox digital store as well as the list of games playable under the GamePass section. Do not buy physical games from a store on disc as your system does not have a disc drive to play these titles.

lukeANDmarty answered your question about Fortnite theres not much for me to add there just download, jump in and enjoy.

Hiya!!

Congrats on your purchase of your XBOX One Digital S! Being that you have the new digital console, you will not be able to install any disc version games to your console. But you can install any digital games that you have the codes for. Also any games
you purchase through the Microsoft store you will be able to install onto your system..

Happy Gaming!!