Finished a 2 week multiplayer ban and still can't play multiplayer

I finished a 2 week multiplayer ban on the 23 October and I still can't play multiplayer games I've checked my enforcement history and the ban shows it finished this morning is there anyway of contacting xbox or the ambassadors?

:)

 

Communications Ban

I got a communication ban on the 7 June then a multiplayer ban on the 8 June finished both bans and nearly a week later I still can't message or party chat

 

2 week console ban is over and I still can't play

More than 2 weeks ago, my xbox one console was banned from communication and online multiplayer for exactly 2 weeks. The ban ended 4 days ago and yet I still can't communicate with my friends and play online multiplayer. I can't contact the enforcement team
in a case review because my ban isn't active anymore. When will I be able to play and communicate again? Can someone at Xbox support please help me?

 

Most likely you've been hit with an extension of the ban. You would need to contact support to find out when it ends, but keep in mind they won't have any other information regarding the ban. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

 

You can check for any bans/ suspensions you might have here-
https://enforcement.xbox.com/en-US/enforcement/showenforcementhistory

If your ban is over and you are still seeing the effects of it, follow these steps:

1. Remove your account from your Xbox
2. Restart your console by pressing the xbox button, press settings, press restart
3. Add back the account.