Finding it impossible to contact Microsoft regarding a warranty claim

Hello REDHOTSONIC,



We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)





Thank you for your understanding.



Respectfully,



Xbox Forum Moderator

Microsoft Community

Hello REDHOTSONIC,

We truly understand what you are feeling right now, and we apologize for the inconvenience.

Here in Forums, we can provide you helpful articles and links for the resolution of your concerns as our tools are limited especially on account/device information.

Please check these articles for and check if you can have more information and get some ideas pertaining to your issues.

1. Register or unregister your Xbox device | Xbox Support
   
2. Getting your Xbox device serviced | Xbox Support
   
3. Warranty and Protection Plan Terms & Conditions (microsoft.com)
   

To check the status of your order, go to this link: Microsoft account | Order history

If you have other clarifications, you can get back to us by replying to this post.

We will be glad to follow up and help you.

Have a great day ahead.



Best regards,



Xbox Forum Moderator

Microsoft Community

Hi, thanks for getting back to me.

As already explained, this does not work. Because after following your steps, it then asks for my mobile number and then we're back to square one of it erroring out. I made sure the page is set to the right launguage and region too.

All my other options are see my registered devices (and as already explained, I can't add that) or message a gamer in the community (what I'm doing right here).

No other options. I'm hitting a brick wall here.

Thanks.

Hello REDHOTSONIC,

We hope that you're doing well, and we apologize for the confusion.

We have received an update from our internal support team and would like to share with you, our recommendations.

1. They recommend going to this link: https://xboxdesignlab.xbox.com/sales/order/history and sign in with your Microsoft account (using the same email address and password that you used to place your order). Click on symbol of a person at the top right of the page and select My orders. If you don’t see your controller order, it was not completed. You’ll need to select your design and then submit your order."
   
2. From here we will know the controller status.
   

Please let us know after following the steps provided for us to continue sorting out the resolution of the issue.

Kind regards



Xbox Forum Moderator

Microsoft Community

Hi.

You're still linking me to solutions that's I've already stated in my initial post that do not work.

1) I can't add a device because it errors out.

2) The warranty issue is what this thread is about.

3) No idea how terms is going to get me an update on my warranty status.

Literally left in the dark here.