File explorer gone tried factory reset

Hey Ezraa

Thank you for taking the time to post this on the Xbox Forums. We understand that you are inquiring about the status of the File Explorer app.

As stated by Xbox Forums Ambassador
Frathos this app is no longer being used on the Xbox One Platform. As there is no further information that we can provide to you on his matter, and prevent any repetitive answers we will now be locking this thread.

If you have any other questions or concerns that differ from this matter, please, feel free to create a new thread and we will cater to you there.

Thank you for being part of the Xbox Family and we wish you a wonderful day.

According to this thread it has been discontinued and is no longer available on Xbox One per BraveSir Paul's reply:

https://answers.microsoft.com/en-us...87e10006/e0e55646-c6d0-4834-a99c-3c83c0763491

Hi Vortex,

Thanks for reaching out to the forums. We see you have question on a file. For the Xbox this file attaches to edge. As file explorer is no longer available as it was discontinued. As there is no app compatible this file will not do anything on the console.
The only option I know is to do a
factory reset as there is no official file explorer any longer.

Thanks,

Brad

I tried the reset file to factory defaults and nothing happened. Should I redownload the reset file and unzip it again to my flash drive?

Note: file explore isnt in my all apps section as installed nor ready to install.

if i go to edge -> settings -> downloads browse it just spins forever.

Other people seem to had the same problem:

https://www.google.com/amp/s/amp.reddit.com/r/xboxone/comments/cteswl/missing_file_explorer_app/

They suggest factory reset:

https://support.xbox.com/en-US/xbox-one/console/reset-console-to-factory-defaults

I tried reset with keep apps and data option.

That fixed it!