Fifa19

I just bought the Fifa19, downoald it to my xbox one and, when I try to play the game, it goes to the new Main Screen with the Fifa logo and some pink stripes, and suddenly return to the mail page. It is impossible to play the game. The game is full
download and there aren't pending updates for the console.

HELP!!!!!!

:)

 

Fifa 19 bonus content

Where is my bonus content in fifa19 championsEdition??

 

Fifa19

Вам необходимо обратиться в службу поддержки и поговорить о выставлении счетов за помощь. Contact Us | Xbox Support

Выбранные средства, скорее всего, являются верификационными расходами, которые будут возвращены в течение 24-48 часов.

[Translation -

You need to contact customer support and talk about billing for help. Contact Us | Xbox Support
The funds selected are likely to be verifikacionnymi costs that will be returned within 24-48 hours.]

 

Hey Enrique!

Thanks for reaching out to us today! I'd be happy to help.

I would suggest performing a
power cycle to your Xbox.

• Hold the power button on your Xbox for 10 seconds until it turns off.
• Unplug the power cord from the wall outlet and the back of the Xbox for 1-2 mins.

Let us know what happens after you try that!

 

Thanks Diego. I just did that and I have de same problem. It's impossible to play it

 

Hello there!

We understand that there are still issues with playing FIFA 19.

A suggestion, try following this My Xbox One game won’t start or freezes during gameplay article.

It lists troubleshooting that pertains to particularly to not being able to start a game on an Xbox One.

Give the steps a shot and let us know how it goes.

Best wishes!

 

Hi Enrique,

Ok let's try some other troubleshooting steps.

The game seems to be freezing and then "crashing" back to the Home menu when trying to load up the game. That can be caused due to a corrupt operating system that may have caused the installation to get corrupted.

I suggest checking out this
link for troubleshooting games when they don't start correctly. Make sure to go through the steps on the article and let us know if those steps helped you.

Thank you!

Diego,

Xbox Forums

 

Hey try to power cycle your console... if this doesn't work, try an hard reset!

 

I uninstall the game and install it again. I have to wait for the instalation and see if it works