FIFA 20 10 hour trial

Have you tried EA support? Try reinstall demo and power cycle console.

Do you get an error message? Does it just go back to the dashboard? Is this a new subscription or have you had it and been able to use it previously? Please let us know a bit more details around your situation and what you're seeing and we'll be happy
to help get the best troubleshooting steps.

The first steps I would perform would be to visit your Microsoft Account page here, and verify under the subscription tab that you do have the sub on that account, and that there
are no errors listed with your account.

Next thing I'd try is to clear your Alternate MAC Address. You can do so under Settings > Network > Network Settings > Advanced Settings > Alternate MAC Address > Clear. And then restart your computer by pressing the Xbox button on the console for 10 seconds
until it shuts down.

I pre-ordered Madden 20 and also have a EA Access membership but still cannot get access to my 10-hour trial of Madden 20.

Jp

Madden 20

Hi there HAKANYILMAZ3

Seen this problem quite often most of the time 3rd is barely needed but sometimes it does help to reach out to them incase they haven't updated it ect.

There is 3 things to try

1. Power cycle your console https://support.xbox.com/en-US/xbox-one/console/power-cycle-console

2. Re download your gamer tag https://support.xbox.com/en-US/my-account/manage-gamertag-and-profile/add-remove-account-xbox-one

3. Contact EA help about it since it's there subscription service. https://help.ea.com/en/

Just tried that and sadly it is still telling me I don't own this game