Fifa 16 Deluxe Edition

Hi Team,

I recently redeemed a code for my fifa 16 deluxe edition on xbox one. Law from xbox support has confirmed the redemption. The code includes 40 free premium gold packs over a span of 20 weeks (2packs each week). I redeemed the code on 11th Feb 2016. However,
i only received packs on the first two weeks (totalling 4 packs) and stopped receiving them ever since.

Hence i contacted ea support and they told me the promotion is over hence i cant receive any more packs and they are unable to add anymore packs to my account as they do not have the tools to do so sonce the promotion is over and they directed me to xbox
support instead.

I am rather frustrated because i did not get what i was promised from purchasing the deeluxe edition, in that case i couldve gotten the standard edition instead. I understand that the current promotion for deluxe edition is 3000 fifa points instead of the
free packs, but when i redeemed the code on feb 11, it was still for the packs that were going to be ceasing distribution.

Please let me know what you can do for me since i didnt get what i was promised from the deluxe edition of fifa 16... thanks a lot!

Gamertag:

Email: [Mod Removed]

Regards,

Daniel

:)

 

Xbox rewards

Hi i never received my xbox rewards when purchasing fifa 16 deluxe edition

 

PvsZ garden warfare CODE that i havent recieve

i bought the Fifa 16 super deluxe edition which includes PvsZ garden warfare. (it was a bundle)

 

Hey there Dannnteo!

Sorry to hear about the issue and any inconveniences that this may have caused. For further inquires regarding this in-game content, you will need to reach out to

EA Support again to receive additional clarification on this promotion. You can also check out the details of this promotion

here. Once again, I am sorry to hear about the issue and any inconveniences that this may have caused.