FFXV save is gone

FFXV, Hyper Universe and Destiny 2. Saving Jedi: Fallen Order for Xmas!

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FFXV, Hyper Universe and Destiny 2. Saving Jedi: Fallen Order for Xmas!

L

What I have been able to find out is that FFXV does support cloud saves so any saves you have should be synced on the cloud. However it seems like it may not download your saves if there are no local files. Perhaps backing up any files you have in C:\Users\NAME\Saved
Games\GAME for FFXV and then removing them. Try relaunching the game and seeing if cloud saves kick in.

Hi there, sorry to hear about the issues with the game.

To be sure, have you tested the console on another TV or Monitor?

It sounds like there may be an issues with corrupt files or settings, in order to elevate this issue let's have you perform a

soft Factory reset.

On step seven be sure to pick Keep my games and apps!

Post back once those steps are complete and let us know how it goes!

Right update 2.

EPISODE GLADIOLUS is missing from downloadable content.

and....the day after, sound is gone again.

So this did not fix the sound problem at all.

sound is everywhere except in game.

so I am back to deleting the saved games on concsole in order to get any sound.

To be sure, did you test the console on another TV?

Let's have you try that step and get back to us.

Then for the missing content if you check the store on the console and if you manage the game from my games and apps do you see that content?

Done that and it does the same as I have it connected to my monitor and I have a tv besides it, it does the same, silence

oh and now has EPISODE GLADIOLUS returned but sound issues continues

Happy that content is back!

For the sound issues can you provide photos of your sound settings on the console and how the console is wired up?

Are you using the same HDMI cable that came with the console and which version are you on?

Just to be sure, does this happen with any other game?

As I said, it does not happen in ANY other game.

I have 6 games, or more if you count the xbox 360 games thats transfered here as backcompatible.

They all have sound perfectly fine

Thanks for that info.

Does the same thing happen when having Bit stream formatting on?

Are you able to test another audio device as in the TV or another headset?

How many variations of audio settings have you tried?

All games are a bit different and there may be something that Final Fantasy

requires that your other games do not, we suggest trying as many audio settings/setups as possible so we can locate the root of the issue.

If this issue was related to corrupt software the reinstall and factory reset would have resolved that.

As for the HDMI, cables can have different effects on different games based on the game's needs. Let's be sure to test another HDMI cable and ensure that you have an HDMI cable that is: 2.0b 2160p @ 60Hz, AMD FreeSync capable.

Oh and as for the HDMI yes, that is capable of that since I use it to my monitor between computer and monitor and at 144mhz free synch

Oh and I started to see a pattern..... every time I log into the game the day after it does not "synch to final fantasy XV", it resumes where it was before

maybe it is that synching that also lacks the sound....?

We were under the impression that you had fully factory reset the console at this time.

Apologies for the confusion let's be sure to
fully factory reset the console right away.

Post back and let us know how that goes!

I did as you asked, reset the console with keeping my games. but I was thinking totally resetting the console.

Let's have you fully reset the console without keeping games and apps as we suggested.

Hi there, sorry to hear about the issues with the game.

To be sure, have you tested the console on another TV or Monitor?

It sounds like there may be an issues with corrupt files or settings, in order to elevate this issue let's have you perform a

soft Factory reset.

On step seven be sure to pick Keep my games and apps!

Post back once those steps are complete and let us know how it goes!

Right update 2.

EPISODE GLADIOLUS is missing from downloadable content.

and....the day after, sound is gone again.

So this did not fix the sound problem at all.

sound is everywhere except in game.

so I am back to deleting the saved games on concsole in order to get any sound.

To be sure, did you test the console on another TV?

Let's have you try that step and get back to us.

Then for the missing content if you check the store on the console and if you manage the game from my games and apps do you see that content?

Done that and it does the same as I have it connected to my monitor and I have a tv besides it, it does the same, silence

oh and now has EPISODE GLADIOLUS returned but sound issues continues

Happy that content is back!

For the sound issues can you provide photos of your sound settings on the console and how the console is wired up?

Are you using the same HDMI cable that came with the console and which version are you on?

Just to be sure, does this happen with any other game?

As I said, it does not happen in ANY other game.

I have 6 games, or more if you count the xbox 360 games thats transfered here as backcompatible.

They all have sound perfectly fine

Thanks for that info.

Does the same thing happen when having Bit stream formatting on?

Are you able to test another audio device as in the TV or another headset?

How many variations of audio settings have you tried?

All games are a bit different and there may be something that Final Fantasy

requires that your other games do not, we suggest trying as many audio settings/setups as possible so we can locate the root of the issue.

If this issue was related to corrupt software the reinstall and factory reset would have resolved that.

As for the HDMI, cables can have different effects on different games based on the game's needs. Let's be sure to test another HDMI cable and ensure that you have an HDMI cable that is: 2.0b 2160p @ 60Hz, AMD FreeSync capable.