Fee charged twice

Discus and support Fee charged twice in XBoX Sales and Promo to solve the problem; Your Call_Center-Support kicked me out of the line! Problem: You charged twice this month. I called and asked why, so he told me, my PayPal-charging... Discussion in 'XBoX Sales and Promo' started by Daemonolos, Jul 8, 2018.

  1. Daemonolos
    Daemonolos Guest

    Fee charged twice


    Your Call_Center-Support kicked me out of the line!

    Problem: You charged twice this month.

    I called and asked why, so he told me, my PayPal-charging went wrong in june.

    I don´t use PayPal.

    So II told him, that the charge via my bank account was fine.

    I see you charged July 5.th and 6th.

    So he told me that i refuesed the charging in june and I has to send him a proof that the booking was ok.

    There is nothing to see in my account. Everything is ok.

    He told me to send an E-Mail and quit the phone.

    So what should I do ? Look into my account… some-1000 Euros spent on Xbox and Microsoft, Never let a Charge go back and he quits me?

    Thank you, Microsoft.

    Just solve this please.

    :)
     
    Daemonolos, Jul 8, 2018
    #1
  2. Fembot92
    Fembot92 Guest
    Charged Twice!?

    I bought a month of Xbox Live Gold on November 2nd 2011 for myself and I got charged 10.19$ CAD twice for it... I wouldn't really care if it gave me 2 months for charging me twice but my time runs out December 2...And the weird thing is the payments are
    towards 2 different receivers?

    PAYPAL *MICROSOFTCO

    2211 NORTH FIRST STREET

    and

    MICROSOFT *XBOX LIVE

    ONE MICROSOFT WAY

    Anyone know whats going on here or what I should do?
     
    Fembot92, Jul 8, 2018
    #2
  3. Mister Gwyther
    Mister Gwyther Guest
    Mister Gwyther, Jul 8, 2018
    #3
  4. Nathan Roberts (SunkNath)
    Nathan Roberts (SunkNath) Guest

    Fee charged twice

    Hey there, Daemonolos

    Sorry to hear you have been charged twice. Please note that you can check your subscription state and your purchase history made with Your Microsoft Account here: https://account.live.com

    This will allow you to see what has happened and if they have charged twice, then you can use the links under the Subscription page to get through to the Microsoft Account support team who can review this in more depth and provide refunds if needed.

    Please let me know how this goes,

    Regards,
     
    Nathan Roberts (SunkNath), Jul 8, 2018
    #4
  5. Nathan Roberts (Sunk Win User

    Fee charged twice

    Hey there, Daemonolos

    Sorry to hear you have been charged twice. Please note that you can check your subscription state and your purchase history made with Your Microsoft Account here: https://account.live.com

    This will allow you to see what has happened and if they have charged twice, then you can use the links under the Subscription page to get through to the Microsoft Account support team who can review this in more depth and provide refunds if needed.

    Please let me know how this goes,

    Regards,
  6. DeniqL Win User

    Wrongfully, charged fees.

    Hi,Bryant ! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

    Sounds like you are being billed for a subscription. Is there anything showing up here?

    https://account.microsoft.com/services

    If there is nothing and you have not ahred your card details with anyone then that is exactly what you have to do.In these fruad type of cases you should go to your financial entity and dispute the charges to block them as well.

    This is because access is mandatory to cancel a suscription from Xbox side :(
  7. MisterSwitch Win User

    Charged Twice!?

    onyx, once again, is right. 18004myxbox will sort this out for you.
  8. onyxishere Win User

    charged twice

    If you were charged for an item you did not receive then you'll need to contact support and speak with billing.

    support.xbox.com/contact-us

    Good luck.
  9. Daft Badger Win User

    Charged twice

Thema:

Fee charged twice

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