February's Extra Star for spending xxx amount mission - completed but didn't reward

Discus and support February's Extra Star for spending xxx amount mission - completed but didn't reward in XBoX Rewards & Social to solve the problem; I got an email last month saying I could spend XXX amount and go up to 4 stars because I was so close. I spent that amount (Thank you halo wars 2) and... Discussion in 'XBoX Rewards & Social' started by PiNkEyE69, Mar 12, 2017.

  1. PiNkEyE69
    PiNkEyE69 Guest

    February's Extra Star for spending xxx amount mission - completed but didn't reward


    I got an email last month saying I could spend XXX amount and go up to 4 stars because I was so close.

    I spent that amount (Thank you halo wars 2) and when I last checked the bar on the mission site was filled out but so far this month it still says I'm on 3 stars.

    Do you have an eta on when this will be active, and will it be retroactive for purchases done this month so far?

    :)
     
    PiNkEyE69, Mar 12, 2017
    #1
  2. PiNkEyE69
    PiNkEyE69 Guest
    February's Extra Star for spending xxx amount mission - completed but didn't reward

    I got an email last month saying I could spend XXX amount and go up to 4 stars because I was so close.

    I spent that amount (Thank you halo wars 2) and when I last checked the bar on the mission site was filled out but so far this month it still says I'm on 3 stars.

    Do you have an eta on when this will be active, and will it be retroactive for purchases done this month so far?
     
    PiNkEyE69, Mar 12, 2017
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    February's Extra Star for spending xxx amount mission - completed but didn't reward

    Hello PiNkEyE69,

    Pre-orders and game consumables are not eligible for MyVIP, and therefore not eligible for the VIP Boost offer. Since the majority of your purchases last month were either a consumable or a pre-order, you did not complete the offer. This is mentioned
    in both our MyVIP FAQ:



    What content on the Xbox Store is eligible for MyVIP?

    Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar
    items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.



    and the FAQ for the offer:



    Which content is eligible for this offer?

    You must spend at least $XX before tax on qualifying MyVIP content from the Xbox Store and Microsoft Movies & TV during the offer period. Most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (game pre-orders
    do NOT qualify), arcade games, indie games, game add-ons, game season passes, themes, and avatar items. From Microsoft Movies & TV, qualifying content includes movies, TV shows, and TV seasons. However, in-game consumables, Xbox Live Gold memberships, Groove
    Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards do not qualify.
     
    XBLRewards8, Mar 12, 2017
    #3
  4. Smwutches
    Smwutches Guest

    February's Extra Star for spending xxx amount mission - completed but didn't reward

    You'll want to post in the support section of this forum in order for support to check into it for you.
     
    Smwutches, Mar 13, 2017
    #4
  5. XBLRewards8 Win User

    February's Extra Star for spending xxx amount mission - completed but didn't reward

    Hello PiNkEyE69,

    Pre-orders and game consumables are not eligible for MyVIP, and therefore not eligible for the VIP Boost offer. Since the majority of your purchases last month were either a consumable or a pre-order, you did not complete the offer. This is mentioned
    in both our MyVIP FAQ:



    What content on the Xbox Store is eligible for MyVIP?

    Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar
    items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.



    and the FAQ for the offer:



    Which content is eligible for this offer?

    You must spend at least $XX before tax on qualifying MyVIP content from the Xbox Store and Microsoft Movies & TV during the offer period. Most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (game pre-orders
    do NOT qualify), arcade games, indie games, game add-ons, game season passes, themes, and avatar items. From Microsoft Movies & TV, qualifying content includes movies, TV shows, and TV seasons. However, in-game consumables, Xbox Live Gold memberships, Groove
    Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards do not qualify.
  6. Smwutches Win User

    February's Extra Star for spending xxx amount mission - completed but didn't reward

    You'll want to post in the support section of this forum in order for support to check into it for you.
  7. XBLRewards8 Win User

    No star after I bought Halo Wars 2 Ultimate Edition

    Hello Appelgren,

    We see that you were targeted for a VIP Boost to your fourth star. However, the spending requirement for that offer was 875 SEK. Since your purchase amount in February was beneath this amount, it did not complete that offer, and therefore did not award a
    bonus star.
  8. XBLRewards8 Win User

    Extra star February mission

    Hello TheLocalPeasant,

    After reviewing your account, it looks like you were affected by an issue that caused our purchase information to be delayed around the beginning of March. This caused your purchases on the 28th to not be properly factored in when calculating this offer.
    We are currently working with our platform team on resolving this issue and awarding the bonus rank and payback at this level for February. Apologies for the inconvenience. We'll update this thread when they provide us with their solution to this problem.
  9. XBLRewards8 Win User

    Extra star February mission

    Hello TheLocalPeasant,

    We can confirm seeing your promotion on our database now. Once this information is rolled out to the website, you will see your extra star! This should happen in the next few days. Apologies for the inconvenience.
Thema:

February's Extra Star for spending xxx amount mission - completed but didn't reward

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