Faulting module name: KERNELBASE.dll launching Rocket League

Hi Murray Lake

I understand that you are getting an error when installing Windows 11 stating that your hardware does not meet the installation requirements.



This is due to the fact that at one point in time the installation requirements for Windows 11 were more lenient, but as updates continue, the installation requirements for the latest version of Windows 11 have increased compared to the previous version.



You resolved the issue by reinstalling Windows 10. Congratulations! It seems likely that the problem is due to system-hardware compatibility.

Feel free to mark the response above to make it easier for other customers to find the solution more quickly.



Best regards



LucyW-MSFT | Microsoft Community Support Specialist

Well, this is a strange one. I went to run an in-place upgrade and it comes up saying my computer is not up to spec for Windows 11 due to TPM. Strange as it's already installed. Am I able to downgrade to Windows 10 easily?

Edit: So I uninstalled Win11 and installed Win10 and Rocket League works now. I'll take that. Problem solved.

Thanks.

Murray

Dear Murray Lake

Welcome to Microsoft Community.

I understand that you are currently unable to launch Rocket League, and that you have already gone through a number of troubleshooting steps with the help of epic technical support, but the problem persists.



We suspect that there is an issue with your system files, please try the following steps for an in-place upgrade.

You may in-place upgrade the system by the steps below.



Please rest assured that the in-place upgrade the system will theoretically not affect your data and applications (you need to choose to keep files and applications in the next steps), just update all the system files are the latest.



If you have important data, you may make additional backups to prevent accidental loss of your data. Also make sure there is enough free space in the system partition, at least 40GB.



Download Windows 11 ISO file



Visit Download Windows 11 (microsoft.com) and click "Download Now" under “Create Windows 11 Installation Media” to download MCT (Media Creation Tool).



Then run the program, select "Create installation media (USB flash drive, DVD or ISO file) for another PC”, and then choose Language, Version, Architecture(if you are not sure about these, choose "Use the recommended options for this PC"), then select "ISO file" in the "Select Media to Use" interface, and then a windows ISO file will be downloaded to your disk (about 4-5GB in size, it is recommended that you choose a non-system disk).



In-place upgrade the system



After the download is completed, double-click the ISO file, double-click to run "setup.exe" in the open file explorer, and select "Change how Windows Installer downloads updates" > "Download updates, drivers and optional features", Select "Keep personal files and apps" after accepting the terms of the agreement, then click "Next" > "Install". Then the system will reboot a few times, and then enter the welcome screen.

Best Regards,



LucyW-MSFT | Microsoft Community Support Specialist

I installed Halo Infinite Multiplayer from the Microsoft Store and it crashed in the Launch process.

Faulting application name: HaloInfinite.exe, version: 6.10025.12948.0, time stamp: 0x6557bfd3

Faulting module name: KERNELBASE.dll, version: 10.0.19041.3758, time stamp: 0xd80f8f12

Exception code: 0xe06d7363

Fault offset: 0x000000000002cf19

Faulting process id: 0x26dc

Faulting application start time: 0x01da35dd6e30e093

Faulting application path: C:\Program Files\WindowsApps\Microsoft.254428597CFE2_1.3952.24438.0_x64__8wekyb3d8bbwe\game\HaloInfinite.exe

Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

Report Id: 114b1bf3-e0d1-4a21-97d1-e4dbea38f19f

Faulting package full name: Microsoft.254428597CFE2_1.3952.24438.0_x64__8wekyb3d8bbwe

Faulting package-relative application ID: OlympusRelease

the new error code is:

Faulting application name: ForzaHorizon4.exe, version: 0.0.0.0, time stamp: 0x60f69a13

Faulting module name: KERNELBASE.dll, version: 10.0.19041.1151, time stamp: 0x891df6d3

Exception code: 0xe06d7363

Fault offset: 0x0000000000034ed9

Faulting process ID: 0x4d4c

Faulting application start time: 0x01d79ad83505d177

Faulting application path: C:\Program Files\WindowsApps\Microsoft.SunriseBaseGame_1.473.947.2_x64__8wekyb3d8bbwe\ForzaHorizon4.exe

Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

Report ID: 13ff0f29-ed82-437a-aaea-1ca1f8a03f9a

Faulting package full name: Microsoft.SunriseBaseGame_1.473.947.2_x64__8wekyb3d8bbwe

Faulting package-relative application ID: SunriseReleaseFinal