Family settings dont unlock access

Discus and support Family settings dont unlock access in XBoX Accessibility to solve the problem; I have a second account on my xbox for friends. it is set as unrestricted but still requires permission to play online games. When i give it permission... Discussion in 'XBoX Accessibility' started by AJ Pajunen, Nov 30, 2022.

  1. AJ Pajunen
    AJ Pajunen Guest

    Family settings dont unlock access


    I have a second account on my xbox for friends. it is set as unrestricted but still requires permission to play online games. When i give it permission both through the app and direct login on the xbox it still doesn’t allow the account to play.

    :)
     
    AJ Pajunen, Nov 30, 2022
    #1
  2. JosefLBohorquez Win User

    Family settings dont unlock access

    Hi AJ, I was double checking and it seems that this is a known issue.

    Please follow the advise given by Hayabusa and add a reply to that thread

    “ File a bug via Windows feedback hub
    Download the app here. Send feedback to Microsoft with the Feedback Hub app. Or, in the Windows Search bar, type Windows Feedback Hub and open.
    Select Report a Problem
    Under "Summarize Your Feedback," please type the title of your bug in the following format [ Xbox Forum] Family Verify Issue
    Then in "Explain in more detail," provide a small summary of the problem. Please include the region you reside in and also if you are using a VPN.
    When you get to Choose a Category, make sure "Problem" is highlighted, and then on the first drop-down menu, choose "Settings." On the second drop-down menu to the right, select "Parental Controls and Family Safety."
    Select "make new bug."
    Under "Add more details," choose "Other."
    Then in the "Attachments" section, choose "Recreate my problem." and select Start recording, which will record a video as you reproduce the problem. Also, ensure that Include data about & include screenshots of each step is check marked, which should be by default.
    Finally hit submit”

    Thread:
    https://answers.microsoft.com/en-us/xbox/forum/...
  3. JosefLBohorquez Win User

    Family settings dont unlock access

    Hi, thanks for the clarification and sorry for the misunderstanding

    May I know if you tried approving the account using:
    - a different device
    - a different Wi-Fi network
    Or if you have a VPN , firewall, proxy or similar service enabled. Disable such apps and try verifying the child again?
  4. JosefLBohorquez Win User

    Family settings dont unlock access

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today AJ

    What game are you trying to play?
    A free to play game or a paid game? (Like Minecraft, call of duty, etc)

    And just to confirm, the account that you want to use has an active Xbox live gold / game pass ultimate subscription? (Ultimate includes live gold)
  5. AJ Pajunen Win User

    Family settings dont unlock access

    Its not the xbox live. It has a feedback loop where every time i approve the account to play it says it needs to be approved again.
  6. qsafwok Win User

    how to remove parental control

    its just dont work, or i can't find setting that manage it, i tried to do this with game access, and family(like adult, and like child) just always locked
Thema:

Family settings dont unlock access

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